ROLE OUTLINEThe Sanctuary at Shoreditch &Soul is a vibrant community space in the heart of East London, dedicated to fostering connection, personal growth, and transformation through a range of sessions, experiences, workshops, and events. The site comprises a series of multipurpose spaces, a 70-capacity communal sauna and cold plunge room, changing facilities, plant-based caf, non-alcoholic elixir bar, and concept store. We are seeking a dynamic and results-driven Sales Manager to build and define our community,ensuring membership sales and retention are maximised.This is a pivotal role in driving growth, positioning the space as a pioneering wellness destination, and shaping a vibrant community. The ideal candidate will be an ambitious and charismatic sales professional with a passion for wellness and community-building.REQUIREMENTSEnthusiastic about sales and business development, with a results-orientated mindsetProven sales experience selling memberships in the hospitality, wellness, fitness, or private members' club sectorsDemonstrated ability to meet or exceed sales targets in a fast-paced, target-driven environmentThe ability to interact and engage with a wide variety of peopleAn entrepreneurial spiritExceptional communication skills, both verbal and writtenROLE DESCRIPTIONAct as the face of the Sanctuary responding positively and efficiently to all enquiries and needs of prospective and existing members. Arranging follow up meetings when necessaryStrong commercial awareness and strategic focus to successfully sell Sanctuary memberships, upselling where possible.Schedule and conduct member tours and inductions. Possess a thorough knowledge of the Sanctuary offerings, amenities and guidelines.Daily review and assessment of membership applications, with proficiency in or the ability to quickly master platforms such as Go High Level and TeamUpDevelop and implement strategies to attract high-quality leads through networking, partnerships, and marketing initiatives. Represent the Sanctuary at industry and local events to promote the space and build brand awareness.Manage all inbound membership enquiries from walk-in to online applications,through to contract signing, across all membership categories and tiers.Manage all outreach and enquiries for our subsidised membership programme targeted at underprivileged, local people.Develop B2B/corporate packages for aligned businesses that will benefit from using the space for team off-sites, retreats, CPD, and CSR initiatives.Set and achieve membership targets, monitor sales performance, conduct monthly reporting on key metrics and adjust strategies as needed.Monitor atmosphere and ambience; ensure that the service and attention our members and guests receive starts at reception and is consistently of top quality throughout their visit.Collaborate with the Programme Manager to enhance member retention by hosting exclusive member workshops, events, and dinners, ensuring consistent engagement with the communityPAY AND EMPLOYMENT TERMSBASE SALARY:26K - 40K per annum (we have flexibility on this range for truly exceptional candidates)TOTAL EARNINGS:Base plus commission allows for a potential total compensation of65 - 85k subject to hitting sales targets.BENEFITS:Complimentary top tier membership(worth 279 per month)Private healthcarePaid volunteer days to support local charitiesStaff discount on F&BCOMMITMENT:Full-time, permanentPAYMENT STRUCTURE:Paid monthlyREPORTS TO:General Manager
Job Title
Membership Sales Manager