OPERATIONS MANAGERFunction:Logistics | Fulfilment | Supply Chain Management | Systems IntegrationReports to:Co-FoundersLocation:London, CamdenCompensation:Competitive; experience dependentripple Brand DNAExtreme Ownership:Take full responsibility for every outcome within your control.Pursuit of Quality:How you do anything is how you do everything. Excellence is a habit.Purpose:Be here because you want to bewe are a passionate long-term-focused team.Growth Mindset:Embrace continuous learning, resilience, and adaptability to thrive.About rippleripple is one of the UKs leading and fastest-growing wellness brands,reinventing personal and home fragrancewith clean, plant-powered alternatives.We operate across two key categories:ripple inhalables:A revolutionary approach to nicotine-free inhalation, offeringsingle-use recyclable diffusersas well as arechargeable pod system. Our botanical blends are designed forpure, plant-powered puffs, providing an alternative to smoking and vaping.ripple home:Amodern home fragrance solution, includingincense, reed diffusers, and upcoming scent innovationsthat transform spaces with clean, high-quality aromas.As we scale globally, we are building aworld-class operations and logistics functionto ensure efficiency across our supply chain. Reportingdirectly to the Co-Founders, theOperations Managerwill take full ownership ofall inbound and outbound shipments across our three fulfillment facilities:UK Fulfilment CentreSpain Fulfilment CentreUSA Fulfilment CentreAdditionally, this role willlead aEDI (Electronic Data Interchange) integration projectin the coming months, working closely with internal teams and external partners tostreamline order processing and fulfilment systems.This is anopportunity to drive significant impactin a fast-growing, high-performance team.Key ResponsibilitiesGlobal Freight & Logistics ManagementOwn & oversee all inbound and outbound shipmentsacross UK, Spain, and USA fulfilment centers. Ensure all shipments areprocessed, tracked, and delivered on timeto retailers and customers. Liaise withcouriers and freight providers(DHL, UPS, FedEx, freight forwarders) to resolve any logistics issues. Overseeimport/export documentationand ensure compliance with international shipping regulations. Optimize freight and courier costs,negotiating rates and identifying efficienciesto improve delivery speeds and cost-effectiveness. DevelopKPIs for delivery performanceand ensure all shipping partners meet required SLAs.EDI Integration & Systems ImplementationLead the implementation of an EDI systemto automate order processing and fulfillment. Work closely withtech teams, suppliers, and retailersto integrate EDI into our operations. Ensure seamless data flow betweenShopify, warehouse systems, and retail partners. Manage project timelines, testing, and troubleshooting to ensure asmooth rollout.Train internal teamson best practices for EDI usage and optimization.Fulfilment Center & Inventory Management Work closely with ourUK, Spain, and USA fulfilment centerstostreamline order processing and dispatch operations. Ensure all fulfilment centers are stocked appropriately andcoordinate inventory movementsbetween locations as needed. Overseequality control on shipments, ensuring that correct products are dispatched without error. Regularly review fulfillment performance and troubleshoot any operational issues.Stock & Inventory Oversight Ensureaccurate stock levelsacross all fulfilment locations,preventing over/under stocking issues. Coordinate with suppliers and freight partners toensure timely stock replenishment. Leadquarterly stock auditsto verify inventory levels and improve stock accuracy. Maintain regularstock reports and sales performance insights.Operational Process Optimization Identify and implementefficiencies in fulfllment, logistics, and stock management.Problem-solve logistics bottlenecksto improve delivery timelines and reduce costs. DevelopSOPs (Standard Operating Procedures) for logistics and fulfilmentto ensure smooth operations across regions.Experience & Skills3+ years experiencein logistics, supply chain, or operations management.Strong understanding of international freight & fulfilment operations, particularly across theUK, EU, and USA.Experience working with 3PL (Third-Party Logistics) providers.EDI experience highly desirableability tolead an integration projectfrom start to finish.Deep knowledge of Shopify & fulfilment software, understanding how to manage order flows efficiently. Strongnegotiation skillswhen working with couriers and fulfiment partners.Excellent communication & problem-solving skillsable to troubleshoot supply chain issues proactively.Highly organized with strong attention to detailto manage complex logistics operations. Ability toanalyze supply chain performanceand optimize for speed, efficiency, and cost. Experience withcustoms regulations & international shipping complianceis a plus.Working at rippleWe offer a supportive working environment, plenty of training & career development opportunities, monthly fitness packages, team events, quarterly socials, and moreensuring you can work happier. AmazingHQ in Camden, where youll be based (this position requires full-time office presence). Asupportive & friendly teamof hard-working people.25 days holidayper year (excluding Bank Holidays).40/month towards your mental & physical well-being.Team events 'socials.Application ProcessThe start date for this role isimmediateupon finding the right candidate.The interview process will consist of three stages:1 Aphone interview2 An on line task to complete and return3 An in-personfinal interviewto include the task/presentation
Job Title
Operations Manager