Customer Operations Manager Location: Hitchin, Herts | Full-time Are you ready to take the lead in a company thats at the start of an exciting growth journey? Do you have the energy, passion, and drive to build and lead a high-performing Customer Service team in a business that truly values its people? If so, this is your chance to make a lasting impact! Why Join Us? At Girbau, were more than just a world leader in professional laundry solutions were a team of people who are passionate about innovation, excellence, and customer care. Since 1960, weve grown into a global powerhouse, operating in over 100 countries. Now, were on a mission to grow even further, and we need exceptional talent to help us get there! This is an opportunity to be part of something big shaping the future of our Customer Service team and driving our commitment to outstanding customer satisfaction. If you thrive in a fast-paced environment and love leading teams to success, we want you on board! The Role: Lead, Inspire & Drive Growth As Customer Operations Manager, youll take ownership of our Customer Service function, ensuring that our reputation for excellence remains second to none. Youll be responsible for: Building and leading a high-performing Customer Service team, ensuring top-tier service delivery. Developing strong relationships with key and national accounts, making sure customers feel valued and supported. Driving operational efficiencies by monitoring service jobs through Salesforce dashboards and ensuring smooth completion and invoicing. Managing escalations effectively, working across departments to resolve customer issues swiftly and satisfactorily. Collaborating with leadership to align customer operations with business objectives, ensuring both client satisfaction and company success. Creating a proactive customer service culture, ensuring queries are handled with care, speed, and professionalism. About You: Were looking for someone who brings energy, passion, and leadership to match our ambitious growth plans. Youll be a natural leader with a hands-on approach and a passion for delivering exceptional customer experiences. Youll need: A customer-first mindset friendly, proactive, and driven to go the extra mile. Proven leadership experience in Customer Service & Operations. Excellent communication & problem-solving skills you know how to resolve issues and find solutions. Organisational skills & adaptability able to manage multiple priorities in a fast-paced environment. Tech-savviness comfortable with CRM systems (Salesforce experience a plus). A collaborative spirit you thrive in a team and enjoy working cross-functionally to achieve big goals. A passion for continuous improvement knowledge of Lean, Six Sigma, or other process improvement methodologies is a bonus! Why Youll Love It Here: Be part of a company on an exciting growth journey shape the future of our Customer Service team. A culture that values its people work with a team that loves what they do and supports one another. Make a real impact your leadership will be instrumental in driving customer satisfaction and business success. Competitive salary & career growth opportunities we invest in our people and their development. At Girbau, we believe that our people are our greatest asset. We embrace diversity, equity, and inclusion and encourage applications from all backgrounds. If you have the skills, passion, and drive, wed love to hear from you! Ready to be part of something amazing? Apply today and lets grow together!
Job Title
Customer Operations Manager