MSX International has the job for you! Are you looking to take your career to the next level by working with a manufacturers Retailer network to drive real improvements in aftersales performance? We have an exciting opportunity to join our team as a Network Trainer / Coach to help deliver tangible improvements across key performance indicators within our clients Retailer network. The Role In this role, you will be working with Retailers within a Manufacturers network, helping them improve aftersales performance across multiple areas. Youll coach and mentor business management and staff, implementing effective solutions to deliver real, sustainable improvements in customer satisfaction, team working, process improvement, and quality management. As a Network Trainer / Coach, your responsibilities will include: Delivering improvements in aftersales KPIs, such as customer satisfaction, team communication, process improvement, and quality management. Root causing underperformance, providing coaching and guidance to staff on key areas such as customer preparation, technical pre-planning, and team collaboration. Facilitating continuous improvement and sustainable solutions in the areas of quality control, recruitment, and staff retention. Prioritising your workload to ensure the completion of contracted days and maintaining accurate, timely administration (visit reports, SMART actions, and activity tracking). Building strong working relationships with Manufacturer Area Teams and other field teams to drive success. About you This is a fantastic opportunity for someone with a deep knowledge of aftersales processes within the automotive sector. Were looking for a confident, results-driven individual who is passionate about coaching and driving performance improvements. As well as: A strong working knowledge of Dealer aftersales processes. The ability to develop individuals and sustain performance improvements. Previous experience working in a regional or national role for a vehicle manufacturer or franchised dealer group (highly advantageous). Demonstrable experience in business coaching and change management would be a strong plus. Excellent communication, interpersonal, and analytical skills. Proficiency in using analysis tools to provide actionable feedback to clients. Whats in it for you? At MSX International, we value the hard work and dedication of our employees. We offer competitive rewards and a range of benefits to ensure your success and well-being, including: Competitive salary (40,000 - 45,000 per year) 25 days annual leave Company contributory pension plan Cashback healthcare scheme Life Assurance Car Salary Exchange Scheme Exclusive discounts on everyday purchases and car purchases Working Pattern and Location 40 hours per week Permanent Monday-Friday Field based About MSX: We are msxi - MSXI TPBN1_UKTJ
Job Title
Network Trainer/Coach