Mortgage Support Advocate - 9 Month Fixed Term Contract Salary: 24,976 per annum Hours: Full time - 35 hours Contract: 9 Month Contract Location: Hybrid (Head Office, West Bromwich) The West Brom are looking to recruit a Mortgage Support Advocate on a 9 month fixed term contract to join our mortgage support team. The role holder will have a passion for delivering excellent service to ensure customers who are in, or at risk of falling into, shortfall/arrears receive fair outcomes which take into consideration their individual needs and circumstances whilst operating efficiently and within regulatory requirements. Whilst striving to exceed expectations with individual objectives, they will also support the delivery of the Strategic objectives. Key Responsibilities: To provide a first class, empathetic service to both internal and external customers Management of arrears through all core systems within an agreed timescale to achieve appropriate solutions for our customers Liaising with third parties where required Adherence to all audit and FCA requirements Contribute to the requirements of the Societys Risk Framework by escalating up the line any identified risks The job holder must ensure that the Rules, Evidential Provisions and Guidance within the FCAs Mortgage Conduct of Business (MCOB) are complied with Continually develop own skills by attending all required training courses and maintaining an up to date knowledge across the area, this is to include, services provided, systems and work processes necessary to carry out the role Take ownership of their own continuous performance improvement plan and personal development, ensuring regular reviews with senior/ team leader are carried out. Skills and Experience Required: Fully PC literate and up to date with all core Microsoft applications Ability and willingness to understand complex matters and have the ability to make informed decisions and be accountable for them. Where this is outside of mandate, ensure sufficient, clear and accurate information is provided to enable such a decision to be made. Able to communicate effectively, both verbally and in writing with a variety of different audiences High standard of attention to details, personal motivation and initiative Maintain effective and up to date administration records including system records used through all core systems Effective time management and work prioritisation skills to support the achievement of individual service level agreements and meet deadlines Ability to respond positively to working within a pressurised environment Whats in it for you? We wholeheartedly believe that our people are our greatest asset, thats why in addition to your salary you will be rewarded with a wide range of other benefits: Generous annual leave starting at 25 days + 8 bank holidays, (pro rata) Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%) Social club membership dozens of discounts available for a wide variety of family days out and events Performance related pay scheme Corporate health plan with the option to include family members Discounted travel cards Life assurance provided by the Society at 4 times your salary When we say our people are the West Broms biggest asset that doesnt mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them. We operate flexible/hybrid working at our Head Office, our Recruitment team will be happy to share further details of this with you if you are interested in applying for a role. Why choose the West Brom? At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Broms biggest asset that doesnt mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work. The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email. Check out our careers page to find out more about our culture, values and benefits. If you share our values and our enthusiasm, then you will find a home at the West Brom. Do it today and click apply! Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. the West Brom is a trading name of West Bromwich Building Society. TPBN1_UKTJ
Job Title
Mortgage Support Advocate - 9 Month Fixed Term Contract