Part live-in or full live-in options available This is a great opportunity to join a successful business located in the Yorkshire Dales. The World-Famous Tan Hill Inn is Britains highest public house at 1,732 feet (528m) above sea level. Situated in the stunning scenery of Swaledale, just near Keld, the highest Inn in Great Britain is a warm meeting place, known internationally, where Walkers & Cyclists brush shoulders and converse with people from the Media, Arts, Music, Film & Theatre. Offering contemporary accommodation, and food that is locally sourced, they ensure their customers have a first-class experience, every time they stay, or visit. Please note: Although you will be primarily based at one site, you may be required to provide cover for any staff shortages at their other site, which is 20 minutes away. What we need from you as a Duty Supervisor: A minimum of 6 months experience working as a Duty Supervisor or Manager in the hospitality industry or a similar position Be willing to cover any staff shortages at the other site Experience supervising or managing a team with strong leadership and team management skills Have great customer service skills, professional, friendly, polite, etc A passion for delivering exceptional guest service and enhancing the guest experience Can thrive in a fast-paced environment and adapt to changing priorities Possess good attention to detail Driving Licence would be a bonus What this role involves: Reporting to the Site Manager. As Duty Manager, you will be responsible for ensuring that day-to-day operations run smoothly. Duties include but are not limited to: Ensure standards of customer service and experience are consistently met and exceeded Deal with any customer complaints, refunds, and negative reviews Maintain customer communication and interaction onsite Develop and manage an activity plan aimed at realising the best value from existing facilities, including the identification of KPIs Ensure operational costs and stock are controlled Actively contribute to the companys social media and content strategies Support the onsite marketing strategy to upsell and sell the next visit Ensure point of sale is maintained and that merchandise is actively pushed by the staff Keep a check on guest rooms, communal areas, and grounds to ensure they are cleaned and maintained to agreed standards Cashing up - till closures are completed accurately Lead and manage operation teams including conducting staff appraisals Salary: 14.00 - 16.00 per hour, depending on age and experience, plus tips. Hours: 30 hours per week, up to 45 hours per week at peak times, or if desired. Overtime is also available at times. Working full time between 11am 11pm and weekends on a rota basis. Benefits: Accommodation provided - option to part live in, or fully live in Pension scheme Holiday 20 days, plus Bank Holidays Performance bonus and tips Discounted food and drink Employee discount On-site parking Mileage paid for any travel needed between sites (for those that dont live in) Fun place to work Please apply now! TPBN1_UKTJ
Job Title
Duty Supervisor