An opportunity for a recent graduate or someone in their early career to join a scale-up tech company, as part of their Customer Experience team.The RoleAs a Customer Support Representative, youll be at the heart of our customer success strategy, ensuring our clients maximise the value they get from our platform.Your primary responsibility will be to facilitate personalised training sessions, helping clients get the most out of our platform. Through your guidance and proactive support, youll play a pivotal role in ensuring client satisfaction and long-term retention.In your first few months, youll receive comprehensive training, preparing you to take on key responsibilities such as:Client Engagement: Youll connect with clients to help them navigate the platform, offering tailored support and guidance.Delivering Training: Youll create and lead clear, engaging sessions that simplify complex concepts and empower clients to utilise the platform effectively.Task Management: Juggling multiple responsibilities, youll assist in streamlining operations and improving internal processes.Identifying Growth Opportunities: Youll identify moments where clients may benefit from additional services or upgrades, and pass those insights along to the Account Management team.What they doThey offer an innovative data platform providing key insights into the fast-paced world of high-growth businesses. Serving over 1,200 professionals across various industries, we help them understand and collaborate with the dynamic companies shaping the future. Our success is driven by our passionate team a group of motivated, supportive, and fun individuals who take pride in their work while always striving for the next challenge!About YouWere looking for someone who thrives in a fast-paced environment and enjoys building relationships with people. You should have a strong sense of organisation and be excited about working in a client-facing role. To succeed in this role, youll need:Emotional Intelligence: A great listener who naturally connects with others.Proactive Attitude: Ambitious and self-driven, youre comfortable taking ownership of yourExperience: Background in customer service, hospitality, teaching, or similar fields.Fluency in German: Strong verbal and written communication skills in both languages.What's on OfferSalary: 26k + 1k Bonus (open to discussion)Career Growth: Ongoing training, professional development, and access to free books to fuel your growth.Ownership in the Company: A generous options scheme that allows you to share in the success you help create.Social Perks: Weekly team drinks, talks from industry experts, company events, and regular social activities.Travel Benefits: Subsidised rail season tickets, free railcards, and a cycle-to-work scheme to help you get around.If this sounds interesting and a good fit, please apply via the link or get in touch to learn more
Job Title
Customer Support Representative (German speaking)