Part-Time Sales Assistant & Customer Service AssistantSIRPLUS started by making boxer shorts from surplus fabrics. Over time, ourcollection has grown. From limited edition jackets to premium knitwear and wedding-worthy waistcoats, each piece has its own character. We have evolved considerablywhilst remaining true to our roots: special pieces, in small runs, using quality fabrics.After several years on Portobello Market we opened our first standalone store, just astones throw away from our original stall. Today, we have five central Londonlocations: Portobello Road, Marylebone, Princes Arcade, Kings Road and Islington.Our Islington Store is our Customer Service Hub. Located at the heart of the bustlingCamden Passage, our Customer Service team is based there, providing anexceptional customer experience on the shop floor, online and over the phone. Inthis role, you would be working with our Customer Service Manager and otherCustomer Service Staff, supporting the team to deliver the best customer experiencefor our clients.Your role would include a dynamic mix of retail and customer service responsibilities.With no day ever the same, you would provide support to ensure a seamlesscustomer journey, whilst representing the ethos of our brand at every turn whetheryoure answering the phone, assisting the wider team, or selling clothes. You will bethe first point of contact for our customers, whilst contributing to the wider strategiesof SIRPLUS.This role is best suited to someone who prides themselves on their charm, charisma,and collaborative skills. We are looking for someone warm and friendly, who enjoysengaging with customers and representing our brand. We expect this role to be 70%retail and 30% customer service. You will ensure a positive customer journeythrough addressing queries, resolving issues, and promoting our brand throughenthusiastic and effective communication.Requirements Retail, sales or events experience Proficient IT skills Excellent communication and interpersonal skills English language fluency, written and spoken Passion for customer experience Strong analytical skills and attention to detail Self motivation and a solution-focused approach Enthusiasm for fashion, menswear and a good working knowledge of theindustryDesirables Customer service experience Experience within menswear retail Experience using Shopify, Gorgias and SWAPBenefits Competitive wage Commission opportunities Clothing allowance Free coffee from our sister company, Compane, next door. 50% staff discountIf you are ready to embark on a fulfilling journey with SIRPLUS and help us shape the future of sustainable fashion, we invite you to join our talented and creative team. Send your CV and a compelling cover letter detailing why you're the perfect fit for this role to careers@sirplus.co.uk
Job Title
Sales Assistant & Customer Service Assistant