Join our growing team in London as an experienced CX Consultant. You are a visionary strategic thinker with the passion to create better customer experiences. You are passionate about what you do and make it your business to inspire others. You are used to leading customer centric transformations in large organisations. You are a trusted advisor, driven by business growth and transformation and you are no stranger to presenting ideas to the C-Suite and senior stakeholders in order to create impact. You act as an ambassador of company culture and get inspired by people around you. In order to master in this role, you have:Solid experience in strategic consulting, customer-centric business development or other relevant area of consulting with the ability to create an impact that will take future businesses forwardA good understanding of our customers business and strategy and the ability to work as the trusted advisor for your customers, adding value in each encounterExcellent business acumen and a strong strategic and commercial approach to develop existing customer relationships and discover new opportunitiesAbility to fluently communicate service offerings and link these directly to customers key performance indicatorsTrack record of successfully delivering strategic transformation work for customers with demonstrated results and impactExperience in framing and overseeing projects and taking a holistic responsibility that ensures world class final deliverablesInbuilt leadership skills and the ability to inspire multidisciplinary teamsExcellent collaboration, communication and facilitation skillsA genuine interest for constant personal developmentFluent English skillsPassion to work in a creatively driven agency environmentOn a regular day at Hellon, you:Deliver value and business growth for our clients as the CX ConsultantGain in-depth understanding of your clients business strategy, service offerings, organization, processes, and decision-making structuresDevelop close relationships with clients and other key stakeholdersFacilitate meetings, working sessions and workshops with sensitivity to client and team needsUtilize the combination of strong analytical ability and creative thinking to evaluate end-to-end customer experience across multiple channels and customer touch pointsHave fun and enjoy working with your Hellon teamWhat can we promise you:In return we will welcome you to our ambitionary team of supertalents. At Hellon we do not put barriers around our imagination - we are brave enough to go beyond logical and traditional thinking. We promise you a journey full of learning experiences and the ability to grow into what you see as the best version of you. We are not just colleagues but a family. We have fun together and celebrate success big or small.Candidates will be reviewed and interviewed on a rolling-base. Any questions about the role, feel free to contact karoliina.lehtonen@hellon.com
Job Title
Senior CX Consultant