Operations Manager Serviced AccommodationBristolUp to 40,000 DOECompany OverviewHatched Talent Solutions is the recruitment partner for a well-established serviced accommodation provider offering furnished holiday lets and short-term rental management services for landlords across Bristol and the surrounding areas.Originally founded in 2018, the company has expanded to managing over 40 apartments and houses. Due to continued growth, we are seeking an experienced Operations Manager to join the team. You will be responsible for overseeing the end-to-end management of the serviced accommodation portfolio and business operations. The role is based in Horfield, which will be your regular place of work.Objective:To achieve company revenue and performance targets by ensuring the successful delivery of services, maintaining high-quality operational standards, and leading the team effectively. You will play a crucial role in delivering outstanding customer service through proactive communication, reporting, and financial compliance.Key Results:Achieve sales revenue, gross and net profit targetsEnsure high client satisfaction ratingsMaintain quality standards across all propertiesProvide accurate, real-time operational performance reportingEnsure timely collection and payment of invoicesMaintain a stable cash flow positionDuties & Responsibilities:Oversee daily operations to ensure the efficient management of the businessManage and support office staff on a day-to-day basisDevelop, review, and implement company policies and proceduresConduct property inspections as necessaryLead and coordinate maintenance and cleaning contractors, ensuring service quality and prompt issue resolutionManage the full accounting process using Xero, including bookkeeping, liaising with accountants, and overseeing financial transactionsMaintain an understanding of the companys financial position, including invoicing and bill paymentsEnsure compliance with all legal and government regulationsProvide weekend cover for emergency responses and guest support (1 in 3 weekends)Ensure adherence to health and safety regulations and industry standardsReport directly to senior management on operational performance and improvementsTravel to different locations as required to oversee properties and resolve operational issuesManage new projects and client onboarding processesAct as the first point of contact for external stakeholders, handling escalations appropriatelyOversee and review financial reports for clientsMaintain strong relationships with existing clientsEnsure timely responses to quote requestsWhat You Need to Succeed:Strong organisational and time-management skills with the ability to work under pressureHospitality experience is a plusExcellent verbal and written communication skillsProven experience in operations managementDemonstrated experience in people management and quality assuranceAbility to manage multiple services with competing prioritiesExperience maintaining accurate records and information systemsProficiency in bookkeeping software (preferably Xero)Strong IT skills with up-to-date knowledge of Microsoft OfficeAbility to meet deadlines and work collaboratively within teamsExperience implementing new working practices, systems, or proceduresUnderstanding of contractor and contract managementFull UK driving license with access to transportationWhats on offer:Up to 40,000 pa DOE20 days annual leave plus BHPensionDiscounted property servicesProgression plan
Job Title
Operations Manager