The Role: Application Support EngineerContract Length: 12 MonthsInside IR35An Application Operations Engineer supports, manages and maintains a single application or a suite of applications.The Application Operations Engineer will:Conduct life cycle management for assets including infrastructure, software, intellectual property, licences and warranties.Help to define, analyse, plan, forecast, measure, maintain and improve all aspects of the availability of services.Manage service changes, configuration items, organisational change, supplier change and associated documentation.Identify and explore opportunities for service and business improvement.Respond to service requests, ensuring relevant prioritisation and detail to allow effective investigation.Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.Understand and identify problems, analysing and helping to identify the appropriate solution.Maintain focus on the whole life of service delivery (designing, developing, delivering and operating)Show an understanding of service management framework principles and processes.Demonstrate knowledge of the specific technologies necessary to fulfil the responsibilities and tasks of the role.Maintain, execute and report tests, using appropriate tools and techniques.Understand users and identify who they are and what their needs are, based on evidence. Be part of the out of hours on call support function if and when required. Qualifications: An Applications Operations Engineer will typically have a degree in a relevant IT discipline or have significant and varied professional experience in software development, typically gained over 2 years or more.Success profiles technicalExperience:An Applications Operations Engineer will have significant and varied professional experience as a programmer or support engineer, typically gained over 2 years or more.Have excellent written and oral communication skills to produce reports and give presentations at an organisation wide level to senior leadership and large groups.Be able to analyse complex business requirements, propose possible solutions and make recommendations.Experience of making decisions at the appropriate time, considering the needs of the situation, priorities, constraints, and the availability of necessary information. Experience of checking progress against targets, reporting as necessary and taking action to resolve exceptionsProgramming and build (software engineering)Practitioner in using agreed standards to design, create, test and document new or amended software using UKHO standard languages (e.g. C# .Net) and Cloud components. An understanding of front-end web development (HTML, CSS, and JavaScript) to be able to make improvements to user experience.Has a practitioner knowledge of a core language and routinely uses automated testing tools and techniques.Extensive experience of build pipelines and toolsExtensive experience with practices such as test-driven development (focusing on automation), continuous integration and continuous delivery.Systems designWorking skills in systems design. Experience of working with web APIsDesigns solutions characterised by medium levels of risk, impact and business or technical complexity.Selects appropriate design standards, methods and tools and ensures they are applied effectively, including using cloud solutions where appropriate. Reviews the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology.Experience working with Cloud technologies, Azure, AWS, Google Cloud.Ability to deliver software that utilises the features of cloud platformsExperience of building scalable web applications (preferably cloud hosted)Experience of building web applications with accessibility in mind
Job Title
Application Support Engineer