Job Title: Claims ManagerDepartment Travel ClaimsLocation of work: Office/Hybrid - BirminghamStart date Early 2025Address Centre City House, Hill Street, Birmingham, B5 4US, United KingdomJoin Our Team: Lead and Inspire in Travel ClaimsAre you a dynamic leader with a passion for driving performance and delivering exceptional customer service? We're looking for a dedicated Claims Manager to lead our Travel Claims department at Allianz Partners. In this role, youll play a key part in shaping the future of our service delivery while ensuring that we consistently meet and exceed our clients' performance targets and KPIs.What Youll Do:Lead & Inspire: Take charge of managing and developing a high-performing team, fostering a culture of collaboration and excellence. Your leadership will drive the team to deliver outstanding customer experiences every time.Drive Results: Ensure that your team meets and exceeds business objectives by focusing on quality, efficiency, and continuous improvement in all claims activities.Create a High-Performance Culture: Develop an environment where employees are motivated to engage with one another, work together, and align with Allianz Partners Vision and Mission to deliver exceptional outcomes.What We Offer:Work-Life Balance: We understand that flexibility matters. Youll work 35 hours per week with a hybrid working arrangement (60% from home, 40% in the office) (60% in the office, 40% from home) requiring you to be in the office 3 days per week to help you achieve the perfect balance between your professional and personal life.Career Growth: Join a global leader and develop your career within an organization that is committed to your personal and professional growth. We have an experienced Travel Claims team and you will be part of the Claims Operational Leadership Team who will develop you as a Leader and provide future opportunities for you to work towards.Additional Information:On-Call Requirement: Due to the nature of the role, there may be occasions when you'll need to be on call, so flexibility is key.Collaborative Environment: You'll be part of a team that thrives on support, collaboration, and achieving shared goals.Ready to Make an Impact?If you're a results-driven leader with a commitment to customer-centric service, wed love to hear from you! Help us continue to deliver exceptional experiences for our clients and customersapply today and take the next step in your career at Allianz Partners!Your key responsibilities include:Leading & Coaching: Manage, mentor, and support Team Managers to achieve operational excellence and meet performance targets.Strategic Claims Management: Ensure claims processes align with business objectives, delivering on SLAs and KPIs whilst managing claims costs for our company and its Business Partners.Collaboration & Communication:Schedule and lead monthly performance and departmental meetings, fostering open feedback and collaboration.Ensure all meetings have clear agendas and minutes, allowing your team to contribute proactively.Motivation & Development:Drive a high-performance culture by coaching and developing Team Managers, maintaining up-to-date training records, and identifying areas for improvement.Create and implement Personal Development Plans (PDPs) to support career growth and skill enhancement.Resource Planning & Efficiency:Ensure optimal resource allocation to maintain performance and meet KPIs.Strategically plan team overtime, utilizing the budget effectively and fairly.Problem-Solving & Support:Provide expert guidance on complex claims, ensuring swift resolution.Take ownership of escalated Business Partner claims, working towards timely and fair resolutions.Deliver objective reports when required and escalate significant issues to senior management.About You:Were looking for a dynamic and results-driven leader with the following qualities:Education: GCSE (or equivalent) in English & Maths.Strong Communicator: Confident in engaging with clients, customers, and suppliers.Tech-Savvy: Proficient in MS Word & Excel.Regulatory Awareness: Understanding of FCA guidelines.Resilient & Adaptable: Thrives under pressure in a fast-paced environment.Leadership Excellence: Ability to lead large claims teams and drive performance.Strategic Thinker: Able to balance short-term priorities with long-term goals.Experienced Professional: A seasoned Claims Manager with a track record of success.Join us and be a driving force in shaping a high-performing, customer-focused claims team!
Job Title
Customer Claims Manager