We are on the search for a high calibre Guest Experience Executive who can take the lead in handling guest bookings and enquiries via phone or emails at our Support Office in Wandsworth, SW London.As a world-class restaurant business and brand, delivering the highest levels of guest experience is crucial, therefore this role sits at the very heart of our business.Youll need to be a strong, experienced Guest Services expert with a good understanding of hospitality standards.Key Accountabilities:Responsible for delivering world-class pre-dining experience over the phone and emailsActively listen and respond promptly to guests enquiriesEnsure cross-selling and up-selling opportunities are maximisedEnsure inventory for the sites is maximised at all timesEnsure all required guest information is completed on the booking system (Guest Centre - OpenTable)Ensure that all guests related personal information is kept confidential at all timesEnsure knowledge of all promotions and offerings is kept up to date to enable you to provide guests with accurate informationRequirements:Currently work in high quality and fast paced guest service environmentFlexibility in working hours 5 days out of 7. Reservations covered: Monday to Saturday 9am to 8pm, Sunday 10am to 6pmOutstanding communication skillsExcellent problem resolution skills along with outstanding communication and active listening skillsHigh organisation skills and respectful of current company processesProblem solving, active and adaptable listening skillsKnowledge of hospitality industry standardsQuickly build rapport with guests and teamsExperience:Knowledge of restaurant diary systems (Opentable Guest Centre preferable)Knowledge of Microsoft OfficeExcellent communication skillsPrevious experience in a similar role within high volume restaurant group or hospitality business.Whats in it for you:Competitive Pay RateWage stream employer-Employees can access up to 50% of wages before paydayAccess to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environmentA fantastic 50% staff discount on food and drink in UK restaurants50% discount on Gordon Ramsay Academy classes & courses for you and Friends & FamilyPreferential Room Rates at Gordon Ramsay Restaurants partner hotelsMYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotelsLunch provided at Office Locations and in RestaurantsIf youd like to develop your career in a best-in-class global restaurant business - apply today.We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.
Job Title
Guest Experience Executive