Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. Were the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the following position:Trip Leader Training Manager for a quality driven company with fluent English and based in Glasgow Job DescriptionHiring and training Trip Leaders to deliver in-depth tours of Great BritainCoaching trip leaders in tour quality and exceeding traveller expectationsCarrying out Trip Leader performance management to ensure they meet the company's guidelines to achieve excellence goalsCreating and scheduling a strong high performing Trip Leaders team that exemplify the company's culture and values and team spiritManaging relationships with Trip Leaders and vendorsEvaluating and acting on quality issues from traveller and Trip Leader feedbackSupporting trip delivery and developmentReporting out to head office on KPIsAbility to work on the road and where necessary travel with Trip Leaders and groups in a training/coaching roleEffectively interacting with travelers on site to support Trip Leaders and obtain live feedback from travelersAbility to drive performance in a fast-paced environment and work under pressure24/7 Emergency support and driving resolutions of operations/customer issues (approx. one week in six)Typical office hours are 9am-5pm however during the demands of the operational season (Apr-Oct) time out with these hours may be requiredBenefits:Competitive salary packageIncentive bonus based on targeted resultsMerit increase based on performanceVacation days + Personal daysPublic Transport reimbursementPersonal and professional growth opportunitiesMilestone bonus and travel certificate every 5th anniversary of employment at GCCAssociate deals on worldwide GC Tour packages at discounted pricesReferral bonusComprehensive training program onsiteUnique corporate culture with team building, community work, and corporate eventsOpportunity to work as part of an international team, interacting with colleagues worldwideGreat opportunity to learn about all aspects of the travel business and advance your careerThe selected candidate should possess:Strong knowledge of UKAbility to work as part of a teamStrong training/coaching skillsPerformance Management experienceProven and effective travel industry and staff management experienceExcellent interpersonal / communication and problem solving skillsFluency in written & spoken EnglishProficient in Microsoft Word / ExcelAs a company we look for employees who embody our corporate values which can be found hereOur Values | O.A.T. (oattravel.com)Only selected candidates will be contacted.Please send your resume and cover letter to ljackson@oattravel.comBy applying to this add you will give the Grand Circle your consent for processing your data in recruitment process. The data collected in process of recruitment is in accordance with the policy of keeping. Personal data of the Grand Circle and without your express consent cannot be used in any other purposes.
Job Title
Tour Leader Manager