Company OverviewKnotel is a pioneering flexible workspace provider, redefining how businesses approach office space and real estate. With a commitment to exceptional service and tailored solutions, we are at the forefront of the future of work. Our Work Clubs blend dynamic environments, hospitality, cutting-edge technology, and a collaborative ethos to create unique spaces that support productivity and innovation throughout the working day.Key Responsibilities1. Client & Visitor ExperienceServe as the first point of contact for clients and visitors, ensuring a warm and professional welcome.Deliver 1st Class Hospitality by anticipating client and visitor needs, resolving issues promptly, and exceeding expectations.Build and maintain strong relationships with members, acting as their go-to resource for queries and support.Be knowledgeable about building activities, maintaining open communication with Building Managers and Landlords to keep clients informed.2. Front-of-House OperationsOpen and close the building daily, ensuring all areas are clean, organized, and ready for clients and visitors.Conduct multiple daily walkthroughs to ensure HVAC, access control, W/Cs, and lift systems are fully operational.Maintain a tidy and professional reception area, ensuring posts and packages are promptly distributed or clients are notified of large deliveries.Monitor visitor logs, contractor access, and key sign-in/out processes, ensuring accurate record-keeping.Oversee the safety and compliance of the building during opening hours.Adhere to all standards, policies and procedures3. Client Support & CommunicationManage and respond to internal and external correspondence in a timely and professional manner.Utilize the Freshdesk system to handle client queries, providing responses within an hour and escalating urgent maintenance issues to the Facilities Manager via the E-log system.Proactively address member needs and special requests, offering alternatives and solutions with a hospitable and can-do attitude.Effectively handle difficult situations and complaints, resolving issues with calmness and professionalism.4. Building & Maintenance CoordinationManage and coordinate the day-to-day activities of the cleaning team, ensuring client requirements are met and issues are addressed promptly with contractors.Report and resolve any cleanliness issues from the previous evening to maintain high standards.Maintain accurate records of access passes for each client, ensuring proper invoicing for replacements or additional passes.Work closely with the Facilities team to address maintenance concerns, escalating emergencies as needed.5. Technology & AdministrationMaintain proficiency in Google Workspace (Docs, Sheets, Gmail) and Microsoft Outlook to manage daily operations and communications effectively.Attend and contribute to daily and weekly Workspace calls/meetings, providing updates on building conditions, client feedback, and operational needs.Keep visitor logs and ensure access controls are updated and secure.QualificationsCustomer Service: A proven track record of providing exceptional customer service, with a client-focused mindset and a passion for hospitality.Communication Skills: Impeccable written and verbal communication skills, with a high level of attention to detail.Organization & Multitasking: Strong organizational skills and the ability to handle multiple tasks efficiently in a fast-paced environment.Technical Proficiency: Proficiency in Google Workspace, Microsoft Outlook, and other office tools; experience with CRM systems (e.g., Freshdesk) is a plus.Problem-Solving: A proactive approach to problem-solving with the ability to anticipate client needs and suggest solutions independently.Professionalism: A friendly, approachable demeanor with the ability to manage difficult situations calmly and diplomatically.What We OfferCompetitive salary.A dynamic, collaborative work environment,Opportunities for professional growth and career development as Knotel continues to scale.
Job Title
Front of House Associate