Join Our Client's Team as a Customer Service Consultant!Location: Bury St Edmunds, SuffolkContract Type: Permanent | Full Time (37.5 hours/week, Monday to Friday)Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your contributions truly matter? If so, we want to hear from you!As a Customer Service Consultant, you will be the backbone of our client's customer support team, providing efficient and professional service to our dealers and customers. You will play a key role in supporting both their sales team and after-sales service team, ensuring maximum efficiency and satisfaction.Key Responsibilities:Respond to telephone calls and emails from customers and dealers regarding pricing, orders, returns, and after-sales service.Develop a comprehensive understanding of our product offerings to assist customers effectively.Utilise company systems including SAP, Salesforce, and Teams for seamless service delivery.Diagnose and troubleshoot frequently asked questions to provide quick solutions.Why Join Us?Competitive Salary and Benefits: Enjoy 29 days of holiday plus bank holidays, group income protection, life insurance, pension, and private healthcare.Growth Opportunities: Be part of a thriving organisation that values your development and success.Inclusive Environment: We are proud to be an Equal Opportunity Employer committed to inclusion and diversity.Contract type: PermanentSalary: 24,000
Job Title
Customer Service Consultant