12 Month Maternity Cover Operations Manager Serviced apartmentsAn exciting opportunity to work with a vibrant brand synonymous with delivery fabulous, flexible and fun short stay accommodation across central London for a 12-month maternity cover basis to start 24th February 2025.We strive to make Frankie Says an exciting and fun place to be. We believe in the power of the individual and pride ourselves on our passionate approach to property, our industry and life.Job descriptionWe are looking for an enthusiastic Operation Manager to join our successful Serviced Apartments department. The successful applicant will be highly organised with excellent written and verbal communication skills and the ability to deliver an exceptional level of customer and client service.The role will include but will not be limited to:Dealing with maintenance issues and guest requests in a timely manner.Outsourcing contractors to deal with Maintenance issues that cannot becompleted in-house. i.e Electrical issues, boiler repairs, etc.Liaising with Housekeeping team to ensure all apartments are cleaned effectively Liaising with the Reservations Executive to make sure we attend to all of our guests requests.Ensure all apartments are well maintained by carrying out regular inspections.Liaise with In-house maintenance members and make sure all necessary repairs are attended promptly.Oversee management of stock levels of linen, consumables and supplies.Ensure that health and safety regulations are met.It is essential that the successful candidate possesses:1. Excellent level of English (spoken, written, and understanding).2. Excellent communication and customer service skills.3. Remarkable eye for detail, ability to multitask and work under pressure in a calm manner, 4. Positive and hardworking attitude.5. Hospitality, maintenance, facilities management or operations experience preferred but not essential6. Ability to assess issues and create systems to avoid them reoccurring Other relevant information:This is a temporary 12-month maternity cover role which is office based five days a week. Please note there is no flexibility with hybrid working due to the nature of the role.You will be required to participate in the on-call rota to deal with emergencies (every 2-3 weeks) 6pm until 8pm during weekdays and 9am to 8pm during weekends. You will have a 24/7 virtual communication team that will handle guest enquiries What can we do for you?We are creating a team of incredible individuals who are fun, hardworking andcommercially focused. Well certainly give you all the tools to succeed in your role and make sure working at Frankie Says is exciting, rewarding and engaging. Our culture is collaborative and uncomplicated, with a youthful and friendly approach. We focus on our teams wellbeing and firmly believe that our motivated and flourishing family allows us to produce the happiest clients we want to make sure that they have the best possible experience with us.Any Perks? Sure1. Employees voices matter we love hearing feedback from you.2. Non-corporate dress code Were not tailored, were unstructured.3. Professional development and training opportunities.5. Cycle to work scheme Get your cleats on!6. Prime central London location too many coffee shops to choose from!7. Regular team socials 10% off at Brewdog!8. Free stays at Frankie Says apartments subject to availability and family/friend discounts.PACKAGE1. Salary between 30- 40K per annum, depending on experience.2. Monday to Friday 9am-6pm.3. 28 days holiday days (including Bank Holidays), increases with length of service.4. Access to company pension scheme.5. Joining an energetic and social company who like to play as hard as they work.This is a dynamic and hands-on role, ideal for someone who enjoys a varied workload and takes pride in delivering outstanding service.To apply, please attach your CV and a short cover letter We look forward to hearing from you and wish you the best of luck with your application!
Job Title
Operations Manager