Setting the StageAt NTRP, we craft world-class travel experiences for artists and their teams, ensuring they move effortlessly across the globe. As a Team Leader Travel and Touring (DJs), youll not only manage a portfolio of complex, accounts but also guide and mentor a team of travel specialists to achieve excellence. This role is perfect for an experienced professional who thrives in high-pressure, fast-paced environments and is ready to take on a leadership position while still maintaining direct client responsibilities.Your Set ListAs a Team Leader, you will:Lead by Example: Oversee a team of travel specialists, setting the standard for client service, efficiency, and problem-solving.Manage High-Profile Accounts: Take full ownership of your own portfolio of artists, ensuring flawless end-to-end travel arrangements.Develop and Mentor: Provide ongoing training, mentorship, and support to help your team refine their skills and grow within the business.Ensure Business Growth: Collaborate with senior leadership to develop new strategies for securing and expanding client relationships.Maintain High Margins: Ensure a team average booking margin of at least 15%, balancing client needs with profitability.Oversee Complex Itineraries: Handle high-stakes, fast-moving travel logistics, from budget airlines to private charters, last-minute changes, and VIP requests.Drive Operational Excellence: Monitor and refine internal processes, ensuring efficiency, accuracy, and top-tier client service across the team.Act as a Problem-Solver: Be the go-to expert for crisis management, providing swift, strategic solutions in high-pressure situations.Build Strong Industry Relationships: Develop and maintain relationships with artists, management teams, and key travel partners.Rockstar RequirementsExperience: 5+ years in a travel-related role, with at least 2 years managing high-profile or complex entertainment clients and 1 year of team leadership experienceGDS Expertise: Advanced proficiency in GDS systems (including Galileo) is essential, including handling reissues, refunds, and complex itinerary modifications, as well as guide your team in becoming Galileo sufficientLeadership & Coaching Skills: A track record of mentoring and developing team members while maintaining your own client portfolio.Exceptional Client Management: Proven success in managing relationships, and handling team escalations, with major artists and their teams, anticipating their needs, and delivering an elite level of service.Operational Excellence: Ability to optimize workflows, implement best practices, and ensure flawless service delivery.Business Acumen: A track record of successfully identifying and securing new business opportunities in the entertainment or travel sectors, driving team revenue growthRelationship Builder: Outstanding interpersonal and communication skills to build trust and maintain rapport with your team, clients and partners.Resilience & Adaptability: A calm and composed approach to high-pressure environments, thriving under fast-changing conditions.Strategic Thinking: Ability to balance day-to-day team management with long-term planning and growth initiatives.Your Boarding PassAs a Team Leader Travel and Touring (DJs) youll combine hands-on client management with leadership responsibilities, ensuring your team delivers exceptional service while supporting their growth and development. Youll be both a mentor and a strategic thinker, driving new business opportunities and maintaining the highest standards in music travel.If youre ready to take center stage in a leadership role while keeping your passion for client service, we want to hear from you. Join NTRP and shape the future of tour travel for the worlds top artists.Perks at NTRPGym Membership (Hussle or ClassPass membership)Day off for your birthday25 days holiday, increasing a day per year to a maximum of 30 daysEmployee Assistant Programme - including counselling and lifestyle coaching systemAgent rates and perks on travelStaff discounts on shoppingCycle to WorkTechschemeGuestlist/tickets to some of the best events in the world!
Job Title
Travel and Touring Team Leader