BY TERRY is an international luxury cosmetics brand founded in 2000 by Terry de Gunzburg in Paris. Encompassing makeup, skincare and fragrance, BY TERRY is stocked in more than 20 markets and represented in some of the world's most prestigious stores, including Harrods, Galeries Lafayette, Space NK & Sephora.Terry de Gunzburg is an industry legend who, over the course of the past 30 years, has been changing the face of beauty through the invention of countless products and formulas, including the iconic Baume de Rose lip balm. Today, BY TERRY offers customers revolutionary foundations, innovative mascaras and long-lasting lipstick formulas, as well as a 'couture' beauty line of bespoke cosmetics.General dutiesAlways provide an excellent level of customer service.Actively traffic stop to attract new customers and build brand awareness.Provide makeup and skincare consultations as per Company and Store requirements. Meet artistry expectations and have good artistry techniques while relaying the BY TERRY message.Book appointments and build ongoing client loyalty. This includes customer database building for BY TERRY specifically as well as store databases to meet both Company and Store KPI expectations. Customers should be contacted regularly to check on how products are working and invite to events.Ensure the counter is adequately stocked with products, keeping an eye on stock levels throughout the day. To communicate with your manager regarding out of or low stocks and to replenishing where necessary and to ensure products are displayed within current company guidelines.Maintain the counter by cleaning surfaces and display areas daily with provided cleaning materials. Ensuring all consultation areas are always clean and ready to use. All surfaces, products and brushes should be cleaned and sanitised after each client. It is also vital that good personal hygiene practice is followed throughout the day and to the latest guidelines.Effectively manage transactions. Stores where required will provide necessary cash handling training.Be an active team member. Be friendly, approachable, outgoing, punctual, extremely presentable, trustworthy, and reliable. You will be expected to produce your own content for social media and produce and submit at least one look of the week or item of content each week.Always represent the BY Terry brand in the best possible way.SalesAchieve sales targets and KPIs as set by the company.Be a good consistent seller who link sells all the time with the Hero 5 and newness.Achieve brand items per transaction (IPT) and average pound sale (AS) expectations.Currently set at:- IPT = 3. AS - 150Actively promote new launches and promotions. This includes build up discussions with clients and other departments, booking appointments and tracking sales.Always be aware of daily/weekly personal and counter targets, track sales and feedback any sales information as required at the end of each day.
Job Title
Beauty Consultant Selfridges