Facilities Contract Manager – Critical EnvironmentsWest LondonUp to £80k + £5100 car allowance, 20% bonus scheme. This is a unique and exciting opportunity to work for one of the leading global real estate businesses. They are currently seeking an experienced FM Contract Manager to lead a highly successful team to manage the on-site Data Centre Operations team ensuring delivery of EXCELLENCE! The suitable candidate would preferably come from a DC background however those with solid experience working within Critical Environments will also be considered. Applicants must have operated at management level previously, had full responsibility for their own a P&L and live within a reasonable commutable distance to site (Hayes) Role OverviewLeading an established Operations team to deliver excellence of a business critical 24/7/365 operating environment for a key customer. Accountability for meeting or exceeding against contracted SLA’s in this high availability environment in the delivery of Critical Engineering and Facilities Management services. Own and develop a professional relationship with the client to deliver positive customer outcomes. Building on that relationship, extend additional Data Centre Service capabilities within the account. Responsibility for rigorous adherence to all Quality Health & Safety measures to ensure the safety of the teams on site always. Through effective change control procedures ensure that all works are carried out to the required specification, time and costs, and that all required commercial agreements are in place. In delivery of the above, own the P&L for the site, providing monthly forecast accordingly, and delivering or exceeding against those forecast plans. Key Responsibilities Leading from the front, ensure that contractual commitments are met or exceeded. Ensuring customer focus within all areas of operational activitiesIdentify & leverage all opportunities for the strategic development of the contract, to deliver increased turnover and profitability. Management of Maintenance & Engineering infrastructure. Be the responsible lead for all things High Voltage related and the associated activities. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward of the team. Delivering effective business communication through relevant contribution to management and team meetings.Take the lead on governance of the account, proactively ensuring all Service Reviews and Quarterly Business Reviews are in place. Escalate issues or incidents in a timely and appropriate way to ensure Data Centre Services Leadership team are informed and that key Customer relationships are protected. Person Specification Knowledge or experience of critical and/or data centre environments in a high availability sector. One or more of the following: Maintenance & Engineering, facilities management, projects, building services experience. Proven track record in leading a team to deliver service excellence through enabling and empowering the team within a framework of regulatory requirements. Ability to communicate at all levels both internally and externally, including Client relationship at C suite level. Experience of managing essential suppliers and third-party providers in a collaborative way. Commercial awareness and business acumen, using financial metrics to drive improved margins. Strong influencing and negotiation skills Excellent presentation skills be they written or verbal, able to tailor presentations to be relevant to the audience
Job Title
Contract Manager FM