Join us as a Head of Service DesignIf youre a design thought leader with a proven track record in delivering design maturity transformation by increasing the value add through design in business, this could be the ideal role for youYoull be a part of the Design Executive Leadership Team (DLT) leading customer centric end-to-end experience strategies that deliver against our customers needs and work towards a connected intuitive digital eco-systemWorking in a dynamic environment,youll be given a great platform to channel your creativity and deliver a positivedigital experience for our customersThis is a remote first role and location is flexible within the United KingdomWhat you'll doAs Head of Service Design, you'll be accountable and responsible for delivering service design excellence within the banks commercial and institutional franchise across all customer segments, from startups to some of the largest corporate organisations and financial institutions in the world. Youll drive customer centric thinking in the bank, enabling our business to grow by succeeding for our customers first and foremost. In addition, youllsupports us in operating as a simpler and integrated business.Day-to-day, youll be:Leading the service design experience strategy through designing, directing, and prioritising opportunities to achieve the best business outcomesRepresenting the customer through our experience design strategic frameworkInfluencing and negotiating with senior stakeholders. Working closely with the DLT members and across the teams of UX Research, Design Operations, HCD (out in-house studio), and Design Strategy and TransformationUtilising your knowledge of Service Design such as journey mapping, blue printing and best practices of collaboration and facilitation to define strategy and roadmapsWorking closely with risk colleagues to make sure that risks are properly identified and managedThe skills you'll needTo succeed in this role, youll be a skilled design leader from any design background or industry who is good at creating customer centric experience strategies. Youll also have experience of leading a high-performing team through coaching, mentoring and providing inspirational experience design leadership.You'll need:A design degree alongside a good understanding of end-to-end experience design, design thinking and business impact methodologiesThe ability to build and maintain effective relationships with stakeholders at all levelsDemonstrable business acumen and experience in delivering commercial results through customer centric designKnowledge of design operating model with a broad understanding of digital business and customer touch points
Job Title
Head of Service Design