AbouttheCompany OSIElectronicsdivisionisadiversifiedmanufacturerofelectronicdevicesandvalue-addedmanufacturingservices.WeprovideourcustomerswiththemanufacturingcapabilitiesandpurchasingpowerofaglobalElectronicsManufacturingServicesprovider.Wedeliverregionalandpersonalizedsupportbestprovidedbyasmallercompany,strivingtobuildlastingrelationshipsandcreatecloseandvaluedpartnershipswithourcustomers.Oursingularfocusistohelpsecurityexperts,clinicalprofessionalsandhigh-techdeveloperssolvereal-worldproblemsandissues. CustomerProgramManagerOSIElectronicsUKStNeots AbouttheRole Responsibleforseveralcustomeraccounts,providinghighlevelcustomerservice. Facilitatingquotationsandansweringcustomerquestionsandqueriesastheyarise. Escalatinganyproblematicissuesviathenecessarychannelsandensuringoverallcustomeraccountownershipismaintainedanddeveloped. Assistingtheexternalbusinessdevelopmentteamtoattainnewcustomersandonboardingnewaccountsintothebusiness. Responsibilities Dealingwithcustomerqueriesandrelayinginformationinatimelymanner,respondingwithinamaximumof24hours. Providinghighlevelcustomersupport,ensuringexpectationsaremetandimprovedwherepossible. Accountspend/developmenttoagreedtargets. Supportingwithforecastingandbudgetsetting. Ensuringcustomersatisfactionisdeliveredandsurpassed. Assistingexternalsalesteamtodevelopandgrownewaccounts. Orderinput/processing,uponthedateofreceiptandacknowledgingreceiptoforderwithin24hours. Quotationinput,dissemination,collation,andanalysistoagreedtimelines. Liaisingwithotherdepartmentstoensurerequirementsareprocessedwithintherequiredtimescales. Confidenttoescalatemattersandhaveacandoattitude. ProblemSolving,recommendingsolutionsorimprovementswherepossible. Experience: Customerservice/Accountmanagementprovenexperience. Knowledgeoforpreviousexperienceworkinginthecontractelectronicmanufacturing(PCBAssembly)and/ortheelectroniccomponentindustry. officeenvironment;requiressignificantuseoftelephoneandcomputerprogrammesMicrosoftword,excel,outlook,ERP,etc. Domestictravelmayberequired-visitingcustomers,suppliers,etc. CompanyBenefits Excellentsalary Excellentcareerdevelopment. Holidays 25daysholidaysplusbankholidaysincreasesupto29daysafter10yearsservice. Lifeinsuranceentitlementfromfirstworkingdaywhichisfourtimesyourbasicsalary. Charitywork2dayspaidleaveifyouwishtovolunteerandworkforyournominatedcharity. OnedaypaidleavetotakeyourBirthdayoff Pension CompanyCarLeaseScheme Cycletoworkscheme. EnhancedMaternityandPaternitypay. HealthcareCashplan EdenReddiscounts TPBN1_UKTJ
Job Title
Customer Program Mananger