We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but weve never forgotten the startup mindset that got us here. Weve always approached our work with an idea-first attitude because every one of our accomplishments no matter how big or small can be traced back to an ideas single spark.Its that spark that inner drive that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because thats what drives you to be better, be more and ultimately, be more fulfilled.Essential Duties and ResponsibilitiesResearches, resolves and responds to complex questions received via tickets or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.Knowledge of hardware troubleshooting, Desktop/laptop build and imageKnowledge of basic VDI supportAcquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed.Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment.Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels.Demonstrate initiative and act independently to resolve problems.Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers. Not all sites require on-call participation.Participate in team projects as requested.Management of onsite AV Technical Management, including configuration & installation of AV devicesPerform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturerCoordinate with AV equipment OEMs for resolution/workarounds, when requiredAssist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operationsCoordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media designSetup and breakdown of all onsite meetingsDaily system testing to ensure equipment and room functionalityResponsible for escalating all next level break fix issues to their manager for resolution Skills and Abilities Experience of working with a Financial OrganizationCustomer focused Customer is #1 AttitudePersonal accountability for resultsMinimum of 3 years technical experience in providing Deskside SupportPC hardware repair (Dell/HP), Windows system support, OS X SupportSoftware installation/troubleshootingPerforming Tech RefreshMobile device support (iOS/iPhone/iPads) excluding warranty hardware repairNetworkingAsset tracking Weekly tracking of New/Deployed Asset, Lost/Stolen AssetBasic support in Video conferencing equipmentMust have experience in working with third party client managed mobile applications.Experience in Mobile Device Management and Mobile Application Management. ( iPhone and Android )Basic Knowledge of Network & Telephony Support Education / Expertise Technical degree with 2 years of technical experience; or high school diploma/GED with 3 years of technical experience.Minimal 3+ years of experience in hardware, software and networking implementation and troubleshooting in a Deskside Support environment. Benefits A supportive, diverse and global team with a brilliant culture. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks Engagement Champion to name a few.To know more about us visit www.hcltech.com
Job Title
HCLTech | Desk Side Engineer