Senior Network Specialist LondonReporting to the Technology Architect, we have a great opportunity for you to join us here at PPHE. Youd work closely with the network and support teams and our Meeting & Events Departments in the hotels and be responsible for designing, managing, and providing support for the Groups Internet/Wi-Fi network infrastructure and IP Telephony systems.The role is based on flexible working hours, total of 40 hours per week. The individual must respond on an ad-hoc basis in case of major incidents and/or loss of service affecting business continuity.Benefits for you as the Senior Network Specialist:Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)F&B discounts at our restaurants and bars (for your whole party)Two wellness days per year, meaning all team members start with 30 days of holiday per year including bank holidays, increasing with years of service! Two free meals per dayRecommend a friend scheme up to 750!Vitality at work scheme with great gym discounts & moreRide to Work scheme & free cycling lessons24/7 employee assistance programmeBenefit Hub Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.Free dry cleaning for work uniformAnnual Staff parties and eventsCompany pension plan & award-winning trainingYour main tasks and responsibilities:Create and maintain up-to-date documentation of network infrastructure.Manage, support, monitor, and develop the Wi-Fi network and IP telephony platforms across all properties.Provide support for Wi-Fi network and IP telephony incidents and hands-on support in UK/NL properties. Provide Wi-Fi network and connectivity support for large M&E events.Handle escalations or incidents on Wi-Fi and manage related problems to resolution.Assess/administer Wi-Fi network and IP Telephony equipment with the network team.Monitor and ensure the effectiveness of the network environment to ensure optimal performance.Asset management for Wi-Fi, IP telephony, and network hardware and software across the Group.Plan and assist the network team with network changes and upgrades.Design, plan, and assist with network cabling or patching works.Report on Wi-Fi infrastructure performance.Collaborate with the Engineering department to resolve remote incidents or changes.Ad-hoc:Plan and coordinate the installation of in-house and remote Wi-Fi, network hardware and software across the Groups network.Research and make recommendations on new products, services, protocols, and standardsAnticipate a wide range of complications and resolve complex issues, while following policy & procedures.Ensure systems and processes comply with IT controls and compliance plans.Lead incident, problem, and change management processes and/or serve as an Incident Commander for key issues.Assist with and implement short- and long-term plansMonitor and test Wi-Fi and network performance, provide performance statistics & reports.Support on any new system implementationsIf this great (and rare) opportunity with us at PPHE looks like the one for you, apply now!
Job Title
PPHE Hotel Group | Senior Network Specialist