Cyber Security SOC Support Analyst Tier 1Up to 35,000 DOE London Hybrid working (3 days in office, 2 days remote)Fitzrovia IT are a managed service provider, providing businesses with a range of ongoing tailored solutions to increase efficiency, decrease outgoings, minimise system downtime and boost performance.Fitzrovia IT are also a certification body for the Information Assurance for Small and Medium Enterprises Consortium (IASME) which significantly enhances our Cyber Security service offerings for our clients.We have been recognised as a top 25 small company to work for in London, Top 50 Best Small Company to work for in the UK and UKs Top 25 Best Company to work for in Technology. We are also a Microsoft Solutions Partner, and have an Investors in People Gold accreditation. This is an exciting opportunity to be part of a successful and leading London based MSP to further your Cyber Security career prospects !Job DescriptionWe are currently looking for a Tier 1 Cyber Security SOC Support Analyst to join our expanding UK based Service Desk team. The ideal candidate would be someone that is already in a similar role and has minimum of 1-year experience.As a Tier 1 SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priority and dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team.Job Specifications:Essential ExperiencePreference given to candidates with MSP background Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst roleWorking knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologiesWorking knowledge of Microsoft Defender suite including Endpoint Detection and ResponseUnderstanding of key Microsoft 365 Cloud Technologies from a threat landscape perspectiveEssential Certification SC-200 Microsoft Certified: Security Operations Analyst AssociateSC-900 Microsoft Certified: Security Compliance and Identity FundamentalsPersonal SkillsHighly MotivatedCan do attitudeAttention to detailExcellent communicationProven client service skillsAbility to work under pressureWillingness to work flexibly as requiredGood telephone etiquetteMain Tasks and ResponsibilitiesProvide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security ServiceTake ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/supportManage technical and stakeholder incident reporting via concise communications Manage client communication channels during an active incidentLiaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incidentProvide operational support to wider Cyber Security Team on security incidentsProvide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress.BenefitsHours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm)Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days.Benefits: Competitive Package Offered Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays!Exams towards certifications relevant for your role fully paid for by Fitzrovia IT
Job Title
Fitzrovia IT Limited | Security Operations Center Analyst