My client, a leading international law firm has recently established their new Advanced Client Solutions team and is looking to onboard a new Process Improvement Manager to help with internal but most importantly, client matters.The role will entail, but will not be limited to: Key Responsibilities:Identify and prioritize processes across divisions that require improvement, focusing on areas such as low margins, high write-offs, and claims to drive efficiency and cost savings.Partner with Legal Project Managers (LPMs) to facilitate process improvement initiatives, ensuring thorough analysis and optimization of existing workflows.Collaborate with Legal Technology and Product Development teams to define technical solutions that support process improvements as needed.Document current ("as-is") and future ("to-be") processes, highlighting inefficiencies and proposed enhancements to provide a clear roadmap for change.Monitor and report on the progress of implementing revised processes, ensuring alignment with objectives and timelines.Act as a key liaison between stakeholders, including LPMs, division heads, and team members, to secure alignment and support for process changes.Measure the impact of implemented improvements, using metrics and feedback to evaluate success and identify opportunities for further enhancement.Maintain a repository of case studies and best practices to enable knowledge sharing and support ongoing operational improvements across the firm.Provide training and guidance to LPMs and staff on process improvement methodologies to build capability and foster continuous development.Ensure adherence to legal and regulatory obligations, including compliance with the Solicitors Regulation Authority (SRA) Standards and Regulations.Person Specification:Demonstrated experience in process improvement within a legal environment.Six Sigma qualification (essential).Strong communication and influencing skills, with experience engaging senior stakeholders in an international context.Collaborative, professional, and diplomatic approach to cross-departmental work.Confident and capable with systems, data analysis, and reporting.Exceptional attention to detail and organizational abilities.Core Competencies:Collaboration and teamworkIntegrity and respectInclusivityPersonal and professional growthHigh standards and accountabilityCommercial awarenessClient-focused mindsetCommitment to responsible business practicesPlease apply if you think you could be a good fit for this role.
Job Title
DVF Recruitment | Process Improvement Manager