Industry: Designer toys and collectible pieces Location: Canary Wharf, LondonJob type: Full time Permanent Working Hours: 40 hours per weekAbout POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.In the UK, POP MART operates seven stores in London and Midlands, and over six Robo Shops (vending machines for POP MART products). With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide.For more information, please visit www.popmart.com and our LinkedIn Career page.What to ExpectPOP MART is a boutique-sized company with a young and multicultural team where you can expect to:Gain valuable professional experience covering the entire retail life cycleHave the opportunity to work with people from different countries and cultures in a collaborative environmentReceive structured customer service, retail operations, and product trainingBe proactively involved in the companys growthBenefits POP MART offers our employees: Selected POP MART toys as appreciation gifts every monthA structured bonus/commission scheme in line with the companys and the individuals performanceComprehensive training and development programsRegular team social eventsPaid rest breaksThe Role and CandidateWe are seeking an organised and dynamic E-Commerce Operations Executive to manage and enhance POP MART UKs online platforms, driving brand growth and delivering an exceptional customer experience. Reporting directly to the UKs General Manager, with functional support from HQ in China, you will oversee all aspects of the e-commerce lifecycle, including order management, inventory control, customer service, data analysis, and promotional activities.Responsibilities Process daily orders, ensuring timely delivery and managing any issues related to returns and refundsMonitor inventory levels to maintain stock of high-demand items, coordinating with warehouse teams for replenishmentMaintain accurate product listings, pricing, and availability on e-commerce platforms, optimizing for conversionAddress and resolve customer inquiries across channels, ensuring a positive experience in both pre- and post-sale interactionsProactively gather and communicate customer feedback to enhance service quality and address recurring concernsTrack and analyse key e-commerce metrics like sales and conversion rates, recommending improvementsExecute and monitor online promotions, ensuring accurate and timely campaign rolloutUpdate product images, descriptions, and promotions to engage and inform customers, enhancing their shopping experienceCoordinate with internal teams, providing regular updates on e-commerce performance and initiativesRequired Qualifications2 to 4 years of experience in e-commerce operations, preferably in retail or consumer goodsKnowledge of key e-commerce platforms and digital marketing practicesBachelors degree in Business, Marketing, E-commerce, or a related fieldProficiency in data analysis, especially using Excel or similar toolsExcellent communication and customer service skillsTeam player with strong multitasking abilitiesSkilled in problem-solving and adaptable under pressureDesirable but Not Essential Experience within the designer toy, collectible, or pop culture retail sectorsFamiliarity with UK and European e-commerce landscapesExperience with digital advertising platforms, such as Google Ads or Facebook AdsYour ApplicationIf the opportunity sounds interesting to you, please apply with your updated CV via Apply Now or email to uk.hr@popmart.com.
Job Title
POP MART | E-commerce Executive