HGV Parts Advisor Commercial Vehicle Dealership OTE 37,223 Basic 33,423+ depending on experience= 1 in 2 Sat morns Hours - 42.5 hours per week: 7.30am to 5.00pm Monday to Friday with 60 minute unpaid break Location: Reading Benefits Manufacturer training provided to support career progression 30 days holiday including public bank holidays Additional leave service loyalty scheme (3yrs / 5yrs / 7Yrs / 10yrs) Purchase holiday scheme (Holiday +) Statutory employer pension Free Class IV MOT per year Mental Health First Aiders Referral bonus if you introduce your friends (500 non technician roles) / 1500 (Technician roles) Paternity pay Full 2 weeks pay, no qualifying period Corporate uniform provided Cycle to work scheme Accident Cover Scheme Pantry & Free Tea and Coffee Service and parts discounts for employees Free parking on site Our client, a group of commercial vehicle dealerships is currently recruiting for a Parts Advisor to join their Reading site. Job Purpose: To satisfy all customer requirements and increase all aspects of the parts business through effective and efficient parts supply and distribution The Role To ensure that all customers and internal parts needs are dealt with promptly and courteously responding immediately to requests for parts To be continuously and consistently conscious of customer needs providing at all times the highest level of courtesy and service, and promote customer satisfaction and dealership CXI rating To be fully aware and adhere to the usual trading terms and account procedures of the dealership To ensure that parts are correctly checked against delivery notes and that they are binned accordingly before the delivery note is signed To ensure that the work area is kept to a high standard of cleanliness and that Health and Safety and COSHH requirements are adhered to all times To maintain up-dated displays at all times providing high quality merchandising of parts and accessories To ensure that all exchange and warranty units are returned to the parts department and prepared and returned in the prescribed manner To maintain a surcharge ledger (exchange / core parts) To ensure that all chargeable cases are returned to CWG so that suitable credit can be gained To participate in personal development and attend training courses both internally and externally To ensure that all procedures for handling cash, credit / debit card accounts are fully adhered to in accordance with CWG policies To ensure data capture is accurately entered on CRM systems To report any stock damage or stock losses to the manager without delay To assist in stock checks when required To pack and load parts correctly and be acquainted with all dispatch methods To maintain great working relationships with colleagues in other departments Present a professional image continually with the CWG brand identity at all times Be prepared to undertake hours of work to suit the business The Successful Individual Good analytical skills Proactive approach in maintaining customer standards Good telephone manner Attention to detail Problem solving skills Organisational and administration skills CD-UK / Kerridge: Preferred Please call Suzanne on 07892 689 496 TPBN1_UKTJ
Job Title
HGV Parts Advisor