Job Title

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth.Located at the heart of Los Cabos, Mexico. We approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Director or Rooms to join the One&Only Palmilla Family.Job Summary Responsible for providing direction and leadership to the Rooms Division, ensuring consistent compliance with hotel standards of service and policies, while maximizing departmental profits.Key Duties and Responsibilities Oversee and direct: Front Office, Butlers, Concierge, Housekeeping, Laundry, KidsOnly, PBX and Bell Services.Attend all Arrivals on a daily basis and Heads of Department meetings once per week.Develop and follow up on any CAPEX projects that pertain to Rooms Division.Assist in establishing and creating goals and strategies for both the operational and financial success of the resort.Responsible for achieving Rooms Division’s Departmental profit.Ensure that all departments under his responsibility comply with annual Training programs.Responsible for establishing and maintaining resort standards in order to achieve and maintain luxury status.As a member of the management team, work closely with other team members in achieving resort's goals and objectives.Interact in courteous and professional manner with all guests, staff and community members.Supervise, direct, coordinate, and influence staff in order to maintain service standards of resort.Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.Maintain safety and cleanliness of all resort’s public areas.Skills, Experience & Educational Requirements Knowledge and background on rooms Division.Previous experience in a similar position for three years.Experience in ultra-luxury hotels.Must have 95% of English, written and verbal and Spanish. Third language is a plus. Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Suitable candidate will be reporting directly to the Resort Manager.At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.