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6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Dexian México Executive with wide experience in Human Resources solutions, Business Development, Customer Relationship, Marketing Position Summary: Reporting to the NOC Manager, the NOC Shift Supervisor works collaboratively with Infrastructure, Operations and Application teams to help ensure the stable operation, reliability, and security of infrastructure and critical systems. The NOC Supervisor will provide support, guidance, direction and developmental skills to the NOC team under the direction of the NOC Manager . Managing staff, including making hiring decisions, facilitating employee skills development, resolving disagreements, motivating, mentoring and making duty assignments are included in this job's responsibilities . The Network Operations Center (NOC) is responsible for the 24x7x365 monitoring of all critical systems. While maintaining high standards and performance, the NOC provides technical support for both internal and external company clients and products. In addition, The NOC maintains communications with appropriate personnel to provide escalation and notification of system anomalies. Overall, NOC is responsible for monitoring, participating in the Major Incident Process, and troubleshooting of incidents to resolution. Key Responsibilities: Manage shift personnel who oversee and/or perform all aspects of site planned and unplanned maintenance. Provide leadership and make decisions regarding priorities, best practice methodologies and operational execution to build and maintain a 'best in class' NOC Team. Ensure adequate coverage for the 24x7x365 NOC environment to maintain 100% compliance with Service Level Agreements. Coordinate with other shift supervisors and the NOC Manager to facilitate training and skills development for the NOC staff. Coordinate with other shift supervisors and the NOC Manager to develop and report on metrics for the performance of the team. Maintain channels of communication with stakeholders to ensure prompt technical support of any and all business impacting incidents. Coordinate with the team to ensure best practices for monitoring, Major Incidents and support of requested applications are followed. Develop monitors and other solutions through the use of scripting languages, monitoring tools and other available technologies. Develop shell scripts to accomplish redundant tasks to simplify distributed administration. Participate in monitoring the availability of Hyatt systems and datacenters that are crucial to day to day operations through the use of Hyatt’s suite of monitoring solutions. Participate in troubleshooting system and network performance through knowledge of TCP/IP and networking principles, as well as web technologies. Identify, implement and improve effective processes and procedures to improve team effectiveness. Seeks, applies and demonstrates best practice to champion innovative and creative business solutions. Ensures the team follows the defined standards to resolve specific sets of incidents/problems. Ensure team maintains and updates knowledge base related to supported applications. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Qualifications: 5+ years experience with high-end monitoring tools, automation of tasks, Unix scripting (Perl or Shell), and root-cause problem resolution required. 2+ years of supervisory experience. Solid understanding of ITIL including Change, Incident, Problem and Knowledge Management and their relationships. Flexible to work after-hours to provide support as needed. Strong analytical and problem solving skills. Possess detailed understanding of support processes. Call center, customer service, and hospitality industry experience desirable. WAN and LAN Network management, architecture, and security experience desirable. Strong knowledge of TCP/IP and networking principles as well as web technologies. Must have excellent written, verbal and presentation skills. Must have strong interpersonal skills, ability to mediate and delegate, and enforce operational policies. Ability to influence associates. Ability to learn quickly and share knowledge. Desire to work as part of a team. Self-starter, motivated and effectively aggressive. Adaptable to new processes, procedures, acquisitions, and internal growth of the Hyatt brand. Education: Experience: • Looking for someone who has a lot of monitoring experience as well as scripting. • 5-7+ years of experience within the NOC space. Opportunity to work on site in Cancun from Monday to Friday. Share your resumes in English. Opportunity for professionals in Mexico or Foreigners working in Mexico with work permit VISA. Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr