Job Title

Meet the Team Technical Consulting Engineer – Collaboration – Telepresence - CDMX México. Your Impact Our Customer Experience Technical Assistance Center (TAC) is a team of extraordinary technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. You can measure your success through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. Our TAC team is made up of highly responsive and driven technology experts who love what they do: Enabling our customers by enabling Cisco Technology! Provide 2nd/3rd level technical support on a worldwide basis 24 x 7 x 365 to customer sites. Minimum Qualifications Proficiency in both Spanish and English, written and verbal. Valid CCNA certification. Bachelor’s or master’s degree in a technical field (CS/EE) and/or 5-8 years related experience in networking products and protocols. 2+ years working with Cisco products and troubleshooting with customers at an advanced level. 2+ years hands-on experience with: Virtualization, Active Directory, DNS, VoIP (SIP, H.323). Preferred Qualifications Valid CCNP certification. Administrator level knowledge of either Microsoft Windows Server or Linux. Strong soft skills: De-Escalation techniques, customer satisfaction, negotiation, active listening. Experience in Collaboration products (CUCM/CUBE/Expressways/CMS/Collaboration endpoints). Advanced knowledge with Certificates and SSL. Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology ensures data traveling at light speed across connections does so securely, and it’s not just what we make but what we make happen that sets us apart. We tackle challenges together, recognizing our accomplishments and supporting one another. Giving back is in our DNA (we get 10 days off each year to do just that). Powering an inclusive future starts with us. Without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities bring people together around commonalities or passions, and we’re committed to making the world a better place through technology and our actions. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Passion for technology and world-changing? Be you, with us! #WeAreCisco #J-18808-Ljbffr