Roles & Responsibilities:1+years’ experience in hard core voice/non-voice support, supporting US clients.• Excellent communication skills both oral and written.• Thinks independently and operates with limited supervision.• Assertive, goal-oriented and self-motivated.• Ability to multi-task, handle pressure and work under deadlines.• Detailed oriented with excellent telephone and spelling skills.• Solid typing and PC skills including proficiency with MS Word, Power Point & Excel.• Works well independently and within the team.• An ardent problem solver, one who always thinks from the customer’s perspective.• Fast learner who can grasp product domain knowledge. US Healthcare experience is a must.Skills – Effective English communication, experience in handling US clientsNote:Job Location: Kochi (WFO)Shift: US Shift (9 AM to 6 PM EST)Interested candidates can share resumes at merin@
Job Title
Customer Support Analyst