Job Title

Zendesk AdministratorShape the Future, One Support Experience at a Time!At GITAM University, we believe that exceptional student and faculty experiences drive the future of our country. We are looking for a Zendesk Administrator who is not just a technical expert but also deeply passionate about higher education, student success, and creating seamless support systems.This role is an opportunity to give back to the community by enhancing how students and faculty access critical services, ensuring smooth university operations, and empowering the next generation through technology-driven support. If you are excited to make a real impact on education, thrive in a large-scale organization, and want to work in a beautiful beachside office in Vizag, we’d love to have you on board!Roles & Responsibilities ● Lead Zendesk Administration – Configure, optimize, and scale Zendesk to support a large university ecosystem, ensuring top-notch experiences for students, faculty, and staff.● Enhance Support Workflows – Design efficient ticketing flows, automation, and AI-driven solutions to provide seamless and proactive support.● Drive Data-Backed Decisions – Create and manage reports in Zendesk Explore to measure service efficiency, improve response times, and enhance user satisfaction.● Cross-Team Collaboration – Work closely with IT, student services, and academic departments to align Zendesk with university needs and future growth.● Empower Support Teams – Train staff on Zendesk best practices, build knowledge bases, and introduce innovative tools to improve self-service options.● Shape the Future of University Support – Be a part of a mission-driven team improving higher education experiences through world-class technology.What We’re Looking For:● Proven experience as a Zendesk Admin in a large-scale organization (preferably education, tech, or enterprise environments).● Expertise in configuring automations, triggers, workflows, APIs, and third-party integrations within Zendesk.● Passion for enhancing student and faculty experiences through efficient and thoughtful support solutions.● Strong analytical skills with the ability to interpret data and drive improvements.● Willingness to work on-site daily in our beautiful beachside Vizag office.● A mindset of giving back—understanding that students today are the leaders of tomorrow, and support plays a crucial role in their success.Why Join Us?● Work with a Beach View – Experience the best of work and life in Vizag!● Make a Difference – Help shape the student and faculty experience at one of India's leading universities.● Be a Change-Maker – Your work will directly impact thousands of students and educators.● Give Back to the Community – Contribute to an institution that is shaping the country’s future.If you’re ready to make an impact and create meaningful change in the education space, we’dlove to hear from you!