Job Title

About AirtiesAt Airties we are on a mission to empower broadband operators to deliver a better-connected home experience for their subscribers. We have an exciting story to tell, and we want you to help us tell it!Airties offers broadband operators advanced Wi-Fi solutions and services to allow them bring an improved user experience for their subscribers. The Airties portfolio includes Smart Wi-Fi software, a cloud-based experience management platform with its companion app and data engine. Our company also offers expert, bespoke engineering and testing services.Globally, Airties is the most widely deployed provider of Smart Wi-Fi solutions to network service providers and our technologies are driving a better-connected user experience in more than 35 million homes.IntroductionAirties is looking for a Field Application Engineer (FAE) in India. An FAE is the primary technical point of contact to Airties customers across APAC and Australia, accommodating different time zones. This is a multi-faceted role that supports product pre-sales, acceptance, launch and post deployment phases, requiring communication internally and externally at all levels, providing fast and high quality response to customers and being the customer advocate to internal teams.What you will do:Provide onsite installations, product trials and deployments, and other professional services to Airties customers. Work with customers in the field cooperating with Airties Sales, Project, Product and Engineering teamsSupport sales efforts by explaining current products and solutions, sending samples, conducting trials and proof-of-conceptsEscalate product customization and localization needs of the customer to Product, Engineering, and Technical Support managementAfter product release, take responsibility for recording, tracking and handling defects and technical feedback from the customer. Conduct first level root-cause analysis, issue replication and answer technical questions real time on site and escalate appropriatelyProvide timely and effective resolution to support requests based on internal and external service level agreements (SLA)Work closely with Engineering teams to investigate, assign, and resolve defects. Deploy software defect fixes at customer sites. · Document each customer issue/request using Airties ticket management systemProvide ongoing, regular updates to customers to keep them apprised of progress toward problem resolutionRespond to requests for technical information and assistance in a timely and professional mannerProvide regular reports on field services and/or tests performed. · Travel to customer sites to rectify problems when/if necessaryWork with the customer's staff to train and develop operations capability on Airties' productsSupport alpha and beta tests of new Airties products at customer sitesProvide feedback to Sales, Product, and Engineering teams to improve Airties productsPromote Airties products at customers and establish strong lasting customer relationshipsWhat you should ideally bring:Bachelor’s or higher degree in Network Engineering, EE or similar technical field is required5+ years professional experience of which 2+ years of hands-on field experience in networking in a customer facing role delivering professional services is requiredExcellent communication, presentation and reporting skills in English is mandatory. This job requires extensive oral communication skills to deal with customer’s teams, and written communication skills to produce reports and technical notes to customers. Demonstration of oral and written English proficiency will be required during applicationStrong understanding of network protocols/standards: TCP, UDP, IP, Ethernet, Wi-Fi protocols, and IEEE 802.11 standards is mandatoryKnowledge of network tools like Wireshark, tcpdump, Iperf, etc. · Shell/Phyton scripting knowledge is a plusGeneral understanding of AWS and similar cloud technologies along with Tableau, Databricks and GrafanaLinux and very comfortable with CLI in various environmentsExpert in remote access tools and applications: Telnet / SSH / SCP / TFTP / Serial ConsoleExperience with broadband, IPTV, and streaming video technologies is big plusExperience with Customer Premise Equipment devices, residential gateways, set top boxes is required. Familiarity with CPE management software solutions is a plusAbility to travel within short notice is required. This position requires international travel up to 50% of work time.Airties has a zero tolerance to discrimination policy. In this regard, during the course of the evaluation of your job application and during all your employment relation, if any, all discriminatory factors such as race, sex, sexual orientation, social gender definitions/roles, color, national or social background, ethnicity, religion, age, disablement, political opinion or any status that is protected under law shall be totally disregarded.*By applying to this job opening, you agree, acknowledge and consent to the transfer of your personal data by Airties to outside of Turkey; in particular to its subsidiaries.*By applying to this job opening, you agree, acknowledge and consent to the transfer of your personal data by Airties to its headquarters established in Turkey.