Job Title

Qualification and ExperienceEducational Background: a master's degree in education, organizational development, human resources, instructional design, or a related discipline.Learning and Development Experience: a minimum of 12 years of experience in learning and development, instructional design, or related fields, preferably in contexts that involve significant organizational transformation or technological change.Domain expertise: required in-depth knowledge and expertise on 1) Insurance Operations or 2) Corporate Functions Operations or 3) Technology, Security, Data, AI and Analytics servicesTechnical skillsLearning Technology Proficiency: ability to leverage learning management systems, e-learning platforms, and other technology solutions to deliver and track learning programs.Data Analysis and Interpretation: proficiency in analyzing data related to skills assessments, learning effectiveness, and performance outcomes to inform learning strategies and program improvements.Knowledge of Automation and AI: understanding of automation and AI technologies, their impact on roles, and the specific skills required to adapt to these technological advancements.Leadership and behavioral skillsChange Management: ability to lead and drive change management initiatives to support employees through role transitions and skill development in response to automation and AI.Strategic Vision: capacity to develop a strategic vision for learning and development programs that align with the transformative needs of the shared services centre and the broader organizational objectives.Stakeholder Engagement: strong leadership and communication skills to engage with stakeholders, influence decision-making, and build support for learning initiatives in the context of automation and AI-driven transformation.Adaptability: demonstrated ability to adapt to change and navigate through uncertainty, while maintaining focus on achieving learning and development objectives in a transforming environment.Collaboration and Teamwork: capacity to collaborate effectively with cross-functional teams, subject matter experts, and employees to design and implement role-based learning programs.Resilience: Ability to persevere through challenges and setbacks and maintain a positive and adaptive mindset in a context of significant organizational transformation.CertificationsCertified Professional in Training and Development (CPTD): Offered by the Association for Talent Development (ATD), this certification validates expertise in designing and implementing learning and development programs aligned with organizational objectives.SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP): Offered by the Society for Human Resource Management (SHRM), these certifications demonstrate expertise in talent development, learning strategies, and change management in the context of organizational transformation.Certified ScrumMaster (CSM) or Agile Certified Practitioner (PMI-ACP): These certifications focus on agile methodologies and can be beneficial for architects involved in designing learning programs within agile transformation contexts, including those driven by Automation and AI.