IT Service Desk Officer / Logistics Company / Andheri East / Immediate Joinees / ITIL Framework / Incident Management / L2 Production Support / Service Desk Job Description 3 to 5 years of experience in IT Service Desk.Team Handling, Application support, Incident management, ITIL framework, Problem Management, change management.Demonstrated capabilities in software/application troubleshooting, providing technical support and structuring customized solutions to meet customer’s specific needs.Excellent skills in business application support, problem solving skills with a strong technical background and good Interpersonal skills & customer relational skills.Excellent experience in L2 production support dealing with User queries and requirements.Significant experience of participating in crisis calls and interacting with the Business, Users and the Support teams. Knowledge of ITIL processes.Good experience to work as a senior service Desk Engineer.
Job Title
Service Desk Specialist