Job Title

Responsibilities:Portfolio Management:Oversee and manage a portfolio of service contracts and projects to ensure efficient and effective delivery.Monitor performance metrics and take proactive measures to meet customer expectations.Ensure contractual obligations are met and maintained across service delivery operations.Service Operations Management:Lead day-to-day service operations for both electrical and mechanical systems, ensuring services are delivered within agreed timelines.Maintain a strong focus on minimizing breakdowns and optimizing TAT (Turnaround Time) for service requests and repairs.Troubleshoot operational issues to ensure smooth service delivery.Ensure that service teams adhere to quality standards and safety protocols.Breakdown Management & TAT Optimization:Manage and minimize system breakdowns by ensuring quick response times and efficient resolution.Analyze performance data and work to improve Turn around Time (TAT) to enhance service quality and customer satisfaction.Subcontractor & Vendor Management:Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met.Monitor subcontractor performance, ensuring they meet required standards and timelines.Negotiate contracts and manage ongoing relationships with suppliers and subcontractors.Spare Parts & Stock Management:Oversee the management of spare parts, ensuring that inventory levels are sufficient to meet service demands.Coordinate with the procurement team for timely replenishment of critical stock items.Maintain an effective system for tracking stock levels and usage to reduce operational costs and prevent delays.MIS Reporting:Develop and maintain regular reports on service operations, including breakdowns, TAT, inventory levels, subcontractor performance, and other key metrics.Provide data-driven insights to senior management to inform decision-making and continuous improvement initiatives.Create reports on service performance for internal and external stakeholders.Team Leadership and Communication:Lead and motivate a team of technicians, engineers, and service staff to achieve operational excellence.Foster a culture of collaboration, communication, and continuous learning within the service team.Ensure effective communication between departments (e.g.,operations, procurement, and maintenance) to ensure seamless service delivery.Customer Relations:Maintain strong relationships with customers, addressing any service-related issues or concerns.Collaborate with the sales and customer service teams to ensure customer satisfaction and retention.Compliance & Safety:Ensure all service operations comply with company policies, industry standards, and safety regulations.Conduct regular safety audits and training sessions for service staff