Job Title

Dear Applicants,We are looking for Program Manager-Franchise for our Franchise Vertical. Applicants who possess the below required skills can apply. This position is based out of Bangalore Head office.Job Summary:The Franchise Program Manager will play a critical role in the franchise development process by facilitating smooth communication between internal teams (Finance, HR, Marketing, Operations etc.) and franchise partners. This position is responsible for ensuring the successful onboarding and ongoing support of franchisees. From initial discussions about the business model, alignment of lead meetings, to ensuring seamless execution of agreements and post-launch support, the Franchise Program Manager will be the key point of contact for all stakeholders involved in the franchise partnership.Key Responsibilities:1. Internal Stakeholder Coordination:Cross-Functional Collaboration: Act as the primary liaison between internal teams (Finance, HR, Marketing, Operations) and franchise partners, ensuring all departments are aligned throughout the franchise process.Internal Process Management: Work with internal departments to ensure that franchise agreements, financial details, marketing collateral, and operational systems are ready and aligned for new franchisee onboarding.2. Franchise Partner Coordination:Business Model Discussion: Engage in initial discussions with potential franchisees to explain the brand's business model, operational guidelines, and support systems, ensuring they fully understand the expectations and opportunities.Lead Meeting Coordination: Coordinate with prospective franchisees for meetings, presentations, and discussions to assess interest and suitability.3. LOI Signing & Agreement Execution:Letter of Intent (LOI) Management: Facilitate the signing of Letters of Intent (LOI) between the company and the franchisee. Ensure that all necessary documentation is prepared, reviewed, and signed on time.Franchise Agreement Negotiation & Execution: Coordinate with legal and finance teams to ensure franchise agreements are executed accurately and promptly. Assist franchise partners in reviewing and understanding contractual obligations. 4. Onboarding & Post-Onboarding Support:Franchise Onboarding: Oversee the onboarding process for new franchisees, ensuring they receive all necessary resources, training, and operational tools to begin operations smoothly.Day-to-Day Support: Serve as the ongoing point of contact for franchisees post-onboarding, assisting them with any day-to-day operational, marketing, or business development needs.Troubleshooting & Problem Solving: Address any concerns or challenges faced by franchise partners and coordinate with internal teams to resolve them quickly and efficiently.5. Operational Support and Monitoring:Performance Monitoring: Track franchisee performance and operational progress to ensure adherence to brand standards and KPIs.Continuous Improvement: Work closely with internal teams to help improve processes and identify opportunities for operational efficiencies that benefit franchisees. 6. Franchisee Relationship Management:Franchisee Satisfaction: Ensure a high level of franchisee satisfaction by maintaining strong relationships and providing support throughout the franchise lifecycle.Conflict Resolution: Act as a mediator when necessary to resolve any disputes or issues between franchisees and the company.7. Reporting & Documentation:Record Keeping: Maintain accurate records of all franchise agreements, LOIs, and communications.Reporting: Provide regular updates to senior leadership regarding franchise development, onboarding progress, franchisee performance, and any escalated issues or concerns.8. Marketing & Brand Alignment:Brand Consistency: Work with the marketing team to ensure franchise partners adhere to brand standards and leverage marketing resources effectively.Local Marketing Support: Assist franchisees in executing local marketing campaigns and provide them with the necessary materials and support to drive brand awareness and customer acquisition.9. Training & Development:Ongoing Training: Ensure that franchise partners have access to continuous training and development resources, enhancing their ability to run their businesses efficiently and profitably.New Program Rollouts: Coordinate with internal teams to ensure new initiatives, products, or updates are communicated to and implemented by franchisees effectively.Qualifications:Education:Bachelor’s degree in Business Administration, Marketing, Operations, or a related field; Master’s degree preferred.Experience: 5+ years of experience in franchise operations, business development, or program management.Proven track record of working with internal teams and franchise partners.Experience with contract negotiation, franchise agreements, and legal documentation is highly preferred. Skills:Strong communication skills (both verbal and written).Strong organizational and project management skills with the ability to manage multiple tasks simultaneously.In-depth understanding of franchise operations and industry best practices.Proficiency with CRM software, MS Office Suite, and project management tools.Ability to build and maintain strong relationships with franchisees and internal teams.Attributes:Solution-oriented with excellent problem-solving skills.Ability to handle sensitive information and confidentiality.Strong attention to detail and a proactive approach to problem-solving.Positive, customer-oriented attitude with a high degree of professionalism.