Job Title

KEY RESPONSIBILITIESOverall communication management of Auto debit process including NACH/eNACH/CCSI/Direct debit etc. Overall communication management of online/offline Ensuring correct and timely debit transactions on policy due date as per debit strategy; Developing communication strategies by creating comprehensive communication for customers and sellers Ensure adherence to documented processes, procedures and controls and update it for changes; Process re-engineering to fix gaps highlighted/identified through/by customer/agent/distribution feedback; Close monitoring of grievances/CXO complaints and able to fix process gaps. Process automation through new age technology Data analysis, reporting exceptions, MIS and dash-boarding; Internal/external audit management; Managing process with in the assigned budget Deploying need based customer/distribution communication Ensuring compliance to the applicable regulation; Ensuring regular review and governance mechanism with key stakeholdersMeasure of Success:Meeting collection targets through Communication Drive DNPS for CRT Reduction in CXO/IRDA complaints and Grievances; Audit rating of 2 or above and process assessment score above operations’ average Closure of all audit observations with in the assigned timeframe Supervisor feedbackDESIRED QUALIFICATIONS & EXPERIENCE Should be a graduate, preferably with a professional qualification. Should have a minimum of three-year experience in Auto debit process and overall 8-10 year experience in insurance operations Knowledge of Life Insurance products preferred.KNOWLEDGE / SKILLS / ABILITIES Experience of working in Auto Debit process Must have excellent MS excel/Access knowledge Strong understanding of financial services ecosystem Customer centricity & Servicing attitude Exposure to quality tools and processes Good communication skills & Strong Customer Focus