About AccoladeAccolade is an AI-native platform transforming leasing operations for the multifamily real estate sector. From agent communications to lead-to-lease workflow management, our platform is designed to address the specific needs of multifamily operators. Our mission is to make institutional leasing seamless and efficient, harnessing the power of AI to improve customer service and agent workflows.Role OverviewWe are seeking a versatile Technical UX Copywriter with outstanding communication and analytical thinking skills to join our growing team. This multi-faceted role involves crafting clear, concise, and effective copy across our user interfaces and customer-facing materials. You will play a crucial part in shaping the user experience by ensuring language is precise, user-friendly, and aligned with industry standards for US property management. Reporting to the Head of Business Operations, you will collaborate closely with our marketing, design, and product teams to unify our voice and enhance user understanding. This is an exciting opportunity to contribute significantly to an AI-native platform revolutionizing the multifamily real estate sector.Key ResponsibilitiesWrite Microcopy: Craft clear, concise, and effective microcopy (labels, tooltips, notifications, descriptions, error messages, etc.) for Accolade's web and mobile platform interfaces.Ensure Industry Alignment: Guarantee all UX copy adheres to US property management industry standards and terminology while remaining easily understandable.Collaborate on Information Architecture: Work with the design team to unify naming conventions and the semantic structure of text elements within our platform's information hierarchy.Develop Style Guide: Create and maintain a comprehensive brand microcopy style guide (golden source document) to ensure consistency across the platform.Build Learning & Development Content: Develop an industry-leading learning and development program by creating structured articles, engaging video scripts, and intuitive embedded guides within the platform.Create Customer-Facing Content: Write compelling copy for transactional emails, user onboarding guides, and other customer success collateral to ensure a smooth and positive user journey.Required QualificationsProven experience in UX writing, technical writing, or content design, preferably for SaaS platforms.Exceptional writing, editing, and proofreading skills with an impeccable eye for detail.Demonstrated ability to translate complex technical concepts into clear, concise, user-friendly language.Strong analytical and critical thinking skills.Experience collaborating effectively with design, product, and engineering teams.Ability to manage multiple projects simultaneously and meet deadlines.A portfolio showcasing relevant writing samples (UX microcopy, guides, etc.).Familiarity with or ability to quickly learn US property management terminology and processes.Preferred QualificationsBachelor’s degree in English, Communications, Technical Writing, HCI, or a related field.Experience working in the multifamily real estate or property technology sector.Experience developing content for learning programs or knowledge bases.Experience with digital adoption platforms (e.g., Pendo, WalkMe, Appcues).Familiarity with AI concepts and terminology.Experience working in a fast-paced startup environment.What We OfferCompetitive Compensation: Attractive salary package commensurate with experience and qualifications.Impactful Role: Opportunity to significantly shape the user experience and voice of an innovative AI platform.Collaborative Culture: Work with a diverse and talented team committed to transforming an industry.Growth Opportunities: Chance to grow your skills and take on increasing responsibility in a dynamic company.Professional Development: Opportunities for learning and career advancement.Application ProcessInterested candidates are invited to apply. Our typical interview process involves:Initial Screening (30 minutes): A conversation to discuss your background, experience, and interest in the role.Portfolio Review & Writing Task: We'll review your portfolio and may assign a short, relevant writing exercise.Team Interviews (45-60 minutes each): Conversations with key collaborators from design, product, and operations to discuss your skills, approach, and cultural fit.We look forward to learning more about you and how you can contribute to Accolade's mission!
Job Title
User Experience Writer