Job Title

Salesforce B2B Commerce: Job Description We are seeking a highly motivated and technically proficient Salesforce B2B Commerce Cloud Support Specialist to join our dynamic team In this role you will be responsible for providing exceptional support to our clients and internal teams ensuring the smooth operation and optimal performance of their Salesforce B2B Commerce Cloud implementations You will troubleshoot complex issues provide timely resolutions and contribute to the continuous improvement of our support processes Responsibilities Provide Expert Technical Support Respond to and resolve support tickets related to Salesforce B2B Commerce Cloud including functionality configuration and integration issues Diagnose and troubleshoot complex technical problems utilizing debugging tools logs and system monitoring Provide clear and concise solutions to clients both verbally and in writing Escalate complex issues to senior support engineers or development teams as needed Customer Relationship Management Maintain a professional and empathetic approach when interacting with clients ensuring a positive customer experience Proactively communicate with clients regarding issue status and resolution progress Build and maintain strong relationships with clients to foster trust and loyalty Knowledge Management Document troubleshooting steps solutions and best practices in a knowledge base Contribute to the creation and maintenance of support documentation including FAQs user guides and training materials Stay up to date with the latest Salesforce B2B Commerce Cloud features and updates System Monitoring and Maintenance Monitor the performance and stability of client Salesforce B2B Commerce Cloud environments Identify and report potential issues or areas for improvement Assist with system maintenance tasks such as deployments and upgrades Collaboration and Teamwork Collaborate with other support team members developers and project managers to resolve issues and improve processes Participate in team meetings and contribute to knowledge sharing Test fixes and new features within sandbox environments Incident Management Follow incident management procedures and ensure timely resolution of production issues Participate in root cause analysis of major incidents Qualifications Required Bachelors degree in Computer Science Information Technology or a related field or equivalent experience Proven experience providing technical support for Salesforce B2B Commerce Cloud Strong understanding of Salesforce B2B Commerce Cloud functionality configuration and architecture Experience with Salesforce platform technologies including Apex Visualforce Lightning Web Components and SOQL Strong troubleshooting and problem solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Experience with debugging tools and log analysis Understanding of web technologies HTML CSS JavaScript Preferred Salesforce certifications e g Salesforce Administrator Salesforce Commerce Cloud Developer Experience with integration technologies e g REST APIs middleware Experience with e commerce platforms and related technologies Experience with version control systems e g Git Knowledge of CI CD pipelines Key Skills Salesforce B2B Commerce Cloud Salesforce Platform Apex Visualforce Lightning Web Components SOQL Troubleshooting Customer Service Communication Problem Solving Knowledge Management Web technologiesSkills Mandatory Skills : Salesforce B2B Commerce - Lightning Web Component Good to Have Skills : Salesforce B2C Commerce - PWA kit/ SFRA