Job Title

Director of Sales & Service, South AsiaPrimary PurposeThe Director of Sales & Service is responsible for leading and managing the sales and service functions in South Asia (India, Bangladesh, Sri Lanka and Nepal), with a focus on driving business growth, enhancing customer satisfaction, and ensuring operational excellence. This role requires the development and execution of long-term strategic plans to expand market share, improve service quality, and drive profitable growth through both organic and inorganic means.Key ResponsibilitiesDevelop and implement a customer-focused sales and service culture, where customer experience is the top priorityDefine and execute long-term strategic and operational plans for South Asia in alignment with global objectivesDrive sales growth by developing strategies to expand into new markets, increase market share, and introduce new productsAchieve agreed revenue, order intake, and profitability targets while maintaining cost controlOrganize, staff, and manage the sales and service teams according to business needs, ensuring high performance and professional developmentEstablish and maintain strong relationships with key customers, distributors, agents, and sales representativesEnsure the highest standards of service excellence, including response times, on-time service schedules, and first-time completion of installationsSupport key opportunities throughout the sales cycle, including funding, tenders, bids, and major negotiationsContribute actively to global sales and service functions, seeking opportunities for continuous improvement in processes, tools, and best practicesProvide consolidated reports on team activities, including forecasts, pipeline management, and key customer support metricsEnsure compliance with company policies, health and safety regulations, and ethical business practicesMaximize cash collection, minimize debtor days, and manage inventory effectively for the South Asia regionLiaise with other regional sales and service managers to leverage best practices and explore cross-selling opportunitiesRepresent the company at key industry conferences and marketing eventsTravel frequently within South Asia and internationally as required to fulfill business needsUndertake any other tasks or responsibilities in line with the scope and level of responsibility of the role, which might reasonably be requiredRequirementsProfessional Skills/Abilities10+ years of experience in sales and service management within a multinational company5+ years of people management experience in a multinational environmentStrong track record of driving sales growth and achieving financial targetsExperience in the analytical instrumentation industry (preferred)Knowledge of the metals, manufacturing, PMI, or automotive industries (preferred)Strong understanding of customer needs, market dynamics, and competitive landscapesDemonstrated ability to develop and execute growth strategiesExcellent sales management and negotiation skillsStrong leadership, communication, and influencing abilitiesProficiency in English (written and spoken); knowledge of local languages is an advantageEducation/QualificationsBachelor's degree in a technical discipline or a Master's degree in Business Administration (MBA preferred)Personal QualitiesEntrepreneurial mindset with a strong ability to identify and develop new business opportunitiesCustomer-focused approach with a deep understanding of client needsTeam player who collaborates effectively across departments and regionsAbility and willingness to travel frequently within South Asia and internationally