Excited to share an opportunity at Foundever! We are currently seeking a Team Leader for an international voice / blended process. The ideal candidate must have a minimum of one year of experience in a similar role within the international voice process. Join us and be part of our dynamic team! We are looking for a talented individual to join our Operations Team as a Operations Team leader.Responsibilities Lead and supervise a team to meet operational goalsDevelop and implement strategies to improve processesMonitor performance and provide feedbackEnsure compliance with company policies and proceduresEducation : HSC /GradExperience : Minimum 1 year of experience as a TL on paperProcess : Experience in Voice Process is mandatory (International)Background : BPO ExperienceShift Window : 24 x 7Week offs : Any 2 days in a weekLocation : GurgaonExperience Target : Experience in handling team; have managed clients; hands on excel and people management skillsSkills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage ,Schedule Adherence ,Login Hours Breaks ,CSAT, DSAT ,AHT Quality Bottom Quartile Management, NPSNotice Period : Minimum 30 days or immediateRequired Skills Strong problem-solving skillsExcellent communication and teamwork abilities
Job Title
Operations Team Lead