About noonnoon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.noon’s mission: Ring every doorbell, everyday.What you'll do:We are seeking a motivated and detail-oriented individual to join our team. In this role, you will be responsible for resolving configuration-related issues, managing tickets efficiently, and supporting testing and deployment activities. Your key tasks will involve identifying patterns in system issues, creating effective solutions, and collaborating with various stakeholders to ensure smooth operations.Ticket Resolution: Effectively resolve configuration-related issues by investigating and diagnosing problems, ensuring timely closure of tickets.Pattern Recognition & Solution Creation: Identify recurring issues, analyze patterns, and implement sustainable solutions to prevent future occurrences.Stakeholder Communication: Communicate clearly and efficiently with various stakeholders, including team members, tech teams, DevOps, and business users, to ensure issue resolution aligns with business needs.Testing & Deployment: Assist with testing configurations and changes in systems, ensuring they meet requirements before deployment. Participate in deployment activities to ensure smooth implementation.Work Under Pressure: Demonstrate the ability to handle multiple priorities and work effectively under pressure, meeting deadlines and maintaining high-quality results.System Knowledge: Apply your knowledge of system processes, configurations, and deployment procedures to identify and troubleshoot issues efficiently.What you’ll need?Proven ability to resolve technical issues.Strong analytical skills with the ability to identify patterns and develop effective solutions.Excellent communication skills to engage with cross-functional teams and stakeholders.Ability to work under pressure in a fast-paced environment while maintaining accuracy and attention to detail.In-depth knowledge of systems, configuration management processes, and deployment practices.Who will excel?We’re looking for people with high standards, who understand that hard work matters.You need to be relentlessly resourceful and operate with a deep bias for action.We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.
Job Title
Analyst