Job Title

Role- Senior Operations Manager- US ShiftCompany Description:Founded in 2010, Integrate is a lead management and data governance SaaS company for marketing operations and demand marketers. The Integrate platform makes every lead clean, compliant, and actionable, free enterprise B2B marketers from bad data and operational headaches so they can focus on what matters – generating revenue! Recognized as a “Best Places to Work,” Integrate is a remote-first company but has offices in Boulder, CO, London, UK, and Chennai, India.Job Description:We are seeking a seasoned and accomplished leader to spearhead our Chennai Operations team within the Professional Service department. This individual should possess a deep understanding of B2B dynamics and a proven track record of successfully leading and expanding operational departments. The role demands strong leadership skills, effective, executive level communications, an ability to understand and report on KPIs, cross-departmental collaboration, and a steadfast commitment to independently driving process-centric operational improvements that drive business excellence. Reporting directly to the US-based, Director of Campaign Operations, this Chennai-based, remote role is connected to Integrates' Chennai office and will likely overlap with the US timezone. (*hours feedback)Key Responsibilities:Team Leadership: Oversee, mentor, and train the operational team, encompassing campaign builds and quality assurance.Positive Work Culture: Foster a constructive and productive work culture within the Operational department, emphasizing efficiency and continuous improvement.Strategic, executive level, Communication: Provide strategic and operational communication to all stakeholders and executives within the company, ensuring alignment with business objectives.Talent Management: Utilize your experience to lead the talent acquisition process, including interviewing, hiring, training and continued enablement, to attract and retain top-tier professionals.Operational Efficiency: Demonstrate a solution-driven mindset, offering strategic insights into operational efficiencies and workflow enhancements.Reporting: Deliver insightful reports to leadership, addressing operational bandwidth, accuracy, and adherence to service level agreements (SLAs).Product Expertise: Become a champion of our products, delving into the intricacies of the business to develop and implement operational solutions that drive success.Resource Allocation: Efficiently allocate resources, including personnel and technology, to optimize team performance and meet client demands.Performance Metrics: Develop and monitor key performance indicators (KPIs) to assess team and departmental performance, making data-driven improvements.Change Management: Lead and guide the team through periods of change, including process improvements, organizational restructuring, and new initiatives.Qualifications:Education: A bachelor’s degree in business, Marketing, Communications, Advertising, or a related field is required. A master’s degree is considered a plus.Experience: You should possess a minimum of 6 years of experience in leadership roles, with additional credit for experience in team building.Digital Proficiency: A strong background in digital operational processes, coupled with meticulous attention to detail, is essential.Management Skills: Demonstrated leadership experience, showcasing your ability to motivate and develop teams effectively.Communication: Excellent written and verbal communication skills, enabling you to collaborate effectively across departments and communicate with all stakeholders.A Day in the Life:As a Senior Manager - Operations, your role is central to the success and growth of our Chennai Operations team.Here's a glimpse into what a typical day might look like:First 3 Months:Review operational performance, addressing any immediate challenges or opportunities.You lead your team in trainings, enablement, setting priorities for the day and discussing ongoing projects, client expectations, and key milestones.Throughout the day, you actively collaborate with cross-functional teams to ensure seamless communication and alignment with business objectives.Your strategic communication skills shine as you provide updates to all stakeholders (Directors and executive team), fostering transparency and unity in achieving common goals.You focus on talent acquisition, conducting interviews and making hiring decisions to attract and retain top-tier professionals.A large portion of your time is dedicated to enhancing operational efficiency, identifying workflow enhancements, and sharing strategic insights.Data-driven decision-making plays a key role as you prepare and present reports to leadership, highlighting operational performance metrics and areas for improvement.You champion our products, delving into the intricacies of the business to develop operational solutions that drive success.6 Months In:Your role has evolved to include resource allocation, ensuring that personnel and technology are optimally deployed to meet client demands.You have implemented performance metrics, allowing you to monitor and improve team and departmental performance based on KPIs.Change management becomes a critical aspect of your responsibilities as you guide the team through process improvements and new initiatives.You've become a key player in global communications, working closely with internal partners to strengthen global partnerships.12 Months In:Your leadership has contributed to a positive work culture, fostering a collaborative and productive environment within the Operational department.You have successfully led the team through periods of change and significant process improvements, driving operational excellence.With your strategic insights and data-driven approach, operational efficiency has significantly improved, resulting in increased client satisfaction, reduced turn-around times, and business growth.As a champion of our products, you've played a pivotal role in enhancing our platform's capabilities and user experience.Your role is central to the company's expansion in the Indian market, making a substantial impact on our global presence.This Senior Manager - Operations role is an exciting opportunity to lead and shape an operational team, contribute to the growth of a dynamic company, and make a substantial impact in the Indian market. Your commitment to operational excellence and strategic leadership has set the standard for success within our organization.