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Job description- Sales Manager B2C (Contact Centre )Walk-In Interview (7-April-25 to 30-April-25)--Time Slot ( 2pm-5pm)Address- Sector 44 -Plot No-116-Gurgaon Note - Carry hard copy CV & Being in formal Attire Role & responsibilitiesResponsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Tele-Sales Establish & Manage Relationships / Engagement with the Clients.Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilitiesManaging day to day Sales targets (B2C Sales)Responsible for following agreed governance model, escalation & communication planTo ensure team members achieve agreed standards in relation to their job assignments.To ensure training of new staff on the corporate policy rules to be adhered toTo ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedulesTo monitor and document work schedule of staff and absences.Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growthTaking weekly and monthly calls with clients to understand the expectations from the teams and provided updatesEnsure that all audit related issues are brought to a closeIdentify and drive continuous improvements and initiatives in processCoach & mentor Team lead so that they are able to manage their teams betterHiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition managementTo ensure that all internal customer queries are followed up on a timely basisCollaborate with internal teams.To be the Key contact for all problems and queries with specific business assigned.Take on special projects as per business needAction Oriented, Integrity and Trust, PerseveranceCommand Skills, Problem Solving, Drive for results, Standing along and Directing OthersManaging & measuring workAbility to handle sales pressureVery good finance and accounting skillsProblem solving, analytical bent of mindExcellent verbal and written communications skillsStrong external and management reporting skillsPreferred candidate profileLooking out for the candidate who has rich experience into managing a telesales team of between 200 -250 peopleMust have experience into setting up the call centers for 2-3 locationsMust have strong experience into managing call center operationsQualifications:Bachelors degree in business, marketing, or a related field (or equivalent experience).8+ years of sales experience, with at least 5 year in a leadership or supervisory role.Strong leadership, coaching, and motivational skills.Excellent communication, negotiation, and interpersonal skills.Ability to analyze sales data and make strategic decisions.Proficiency in Any of dialer / Manual.Preferred Qualifications:Experience in a specific industry related to the company products or services.Knowledge of sales techniques and methodologies.Compensation and Benefits:Competitive base salary plus performance-based incentives.Health insuranceUnlimited Incentives.Contact DetailsLinkedIn ID- candidates please reach out --Suman at 9934827654(WhatsApp's) their updated CV with :-1 -Location2- Current CTC & Expectation & Experience3- Notice Period & Designation4- Brief Detail about KRA & Team Size5- Age