Job Title

Cloud Infrastructure AdministratorPurposeWorking within the Cloud Practice and as part of the Cloud Support team, the Cloud Infrastructure administrator addresses escalated customer (internal and external) support requests. Additionally, the Cloud Infrastructure Administrator will be involved in customer delivery and internal initiatives. Work includes participation in a team on call rotation for 24x7 support. The technical team is an immediate point of escalation for the Service Assurance team, and it provides mentoring for the resources therein. Reporting to the Cloud Support manager, this position is based in one of our Hyderabad, India.The Cloud Infrastructure Administrator is responsible for:Providing up to and including 3rd level ticket support to resolve problems on internal and customer systems, including on-call support.Communicating with the technical team and customers, in a timely and effective mannerParticipating in change management proceduresSupport the Installation and onboarding of servers, configuring hardware, applications, services, and storage in accordance with best practices and project/operational requirementsUpdating existing infrastructure with the support of the Cloud Engineering and Cloud Delivery teams.Creating and maintaining configuration procedures, Operations Manual and online customer information to help support hand off to Service Assurance.Support and understand monitoring Solutions – (LogicMonitor, Azure Monitor, AWS CloudTrail, OCI Monitoring service)Desired technical Skills: This role is to further expand our AWS services within the support team. We are looking for a subject matter expert in AWS and a focus.Key skills 5+ years of strong experience managing services in AWSAn understanding of AWS platform networking and internet technology knowledge (TCP/IP, DNS, firewall and load balancing concepts)Experience with Red Hat or similar related Unix technologiesOptional Skill requirements Experience with Microsoft technologies including Active Directory, Group Policy, Remote Desktop Services, Failover Clustering (SQL, WFS),Experience With Cloud Platforms: Azure, Oracle OCIknowledge and experience with VMWare ESXi, vSphere (3+ years)Storage administration experience, SAN/ NAS technologies (ISCSI, FC, RAID)Automation & scripting experience with PowerShell or similar technologiesZerto Disaster RecoveryEnterprise backup solution expertise – CommVaultExperience Requirements:Knowledge of security concepts and best practices, vulnerability, and patch management processes.IT Diploma from recognized technical institution or equivalent work experience.Minimum of 2 years of experience working within a managed services environment preferredMicrosoft Certifications, CompTIA, ITIL certifications a benefitStrong analytical and troubleshooting skills.Confidence in own abilities and a willingness to make decisions and escalateEffective oral/written communication and time management skillsAbility and drive to learn and apply new technologies rapidly.Ability to confidently deal with clients and deliver messages effectively.Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner.Attention to detail, ability to manage changing priorities and be focused, motivated and enthusiastic.Possess a strong sense of teamwork, integrity, self-motivation, positive attitude, and initiative.