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Location: Remote Employment Type: Full-Time Experience: 2-3 yearsAbout usAt Magically Genius, we're on the hunt for a results-driven and passionate Account Manager to join our dynamic remote team. This role is all about building and nurturing strong, long-term relationships with clients, ensuring that their needs are met and exceeded. You’ll be the go-to person for managing multiple accounts and ensuring we provide top-tier service that keeps our clients satisfied and coming back for more.What You'll doClient Relationship Management: Be the primary point of contact for clients, cultivating strong, trusting relationships and ensuring their needs are heard and met.Tailored Solutions: Understand client goals and objectives, providing personalized solutions that align with their business needs.Deliver Exceptional Service: Oversee the successful delivery of services, ensuring everything runs on time, within budget, and meets client expectations.Monitor Client Satisfaction: Proactively address client concerns and resolve issues swiftly, making sure we always deliver a positive experience.Account Oversight: Manage client accounts, ensuring smooth project execution, tracking performance, and reporting on key metrics to continually improve our offerings.Collaboration: Work closely with internal teams to ensure seamless communication and high-quality service delivery.Drive Growth: Identify opportunities to upsell and grow client accounts, collaborating with the sales team to unlock new business.Continuous Communication: Keep clients in the loop with regular updates, key performance indicators, and insights that matter to them.What We're Looking For2-3 Years of Experience: You’ve been in the account management or customer success world for 2-3 years, and you’ve developed the skills needed to manage multiple client relationships.Communication Pro: You have excellent communication and interpersonal skills, allowing you to build rapport and trust with clients.Proactive Problem Solver: You are always a step ahead, solving problems before they become bigger issues and ensuring client satisfaction at every stage.Highly Organized: You can manage multiple accounts, projects, and deadlines seamlessly while paying attention to every little detail.Tech-Savvy: Comfortable using CRM tools and account management software, you leverage technology to streamline processes.Independent & Collaborative: You thrive in a remote work environment, balancing independence with seamless collaboration with internal teams.Detail-Oriented: You have a keen eye for detail and a strong focus on delivering high-quality customer service.Bonus PointsB2B or SaaS Experience: Experience in the B2B or SaaS space would be a great addition!Familiarity with Project Management Tools: Bonus points if you’re familiar with project management software to help you stay organized and efficient.