Job Title

Store Operations & Audit / Compliance:Adherence of Store Operations in line with pre-defined SOPsEnsure that the look and feel of the store is as per guidelines/standardsTrack efficient Cash handling; prevent shoplifting / ensure safety and securityVisual merchandising as per plan / guidelinesInventory and stock management to prevent stock-outs or excess InventoryKPI reporting as per guidelines and on-timeStrategic Roll outs:Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)Manage closure of current store during refit & conversionProfitability:To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sellTo ensure required MIS & tracking at CRO levelsManage Store expenses are as per planProvide suggestions /feedback to improve store productivityPeople Development / Team Management:To ensure daily roistering & briefing to outsourced store staffEnsure that attrition issues (planned & unplanned) are escalated for timely resolutionEnsure motivation & development of outsourced store staffCustomer Experience:Ensure adherence to CE guidelinesManage staff allocation based on demand at point in timePersonally step in to handle demanding customersProvide suggestions for improvements in CE