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About usFounded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.About the role We are seeking a highly skilled Technical Business Analyst to join our team, working with a leading Automotive Showroom Enquiry Management System. The ideal candidate will bring extensive experience in business analysis, a deep understanding of the automotive sector and the ability to manage and deliver complex Agile projects from inception to completion. This role involves working closely with stakeholders to analyse business needs, create critical Agile artefacts and support delivery throughout the project lifecycle. Automotive industry expertise is preferred. Experience working with public cloud-based enterprise data transform and load products and services (e.g., Mulesoft, SnapLogic, Boomi, Kafka) is preferred but not required. Proficiency in JIRA is also highly advantageous.Key responsibilities include: Lead Analysis ProjectsDrive and manage complex analysis initiatives, ensuring alignment with business objectives and technical requirementsEngage with internal and external stakeholders to gather, refine, and validate requirementsAbility to analyse relational databases and web APIs Agile Artefact CreationProduce all standard Agile delivery artefacts, including user stories, process flows, wireframes, acceptance criteria, and business rules documentation. Project Lifecycle SupportCollaborate with delivery teams to support the full project lifecycle, from requirements gathering and planning to testing, deployment, and post-implementation reviews. Facilitate Agile Ceremonies Lead estimation sessions, sprint planning, backlog refinement, stand-ups, and retrospectives, ensuring a smooth and transparent delivery process. Business Process MappingConduct detailed analysis and documentation of automotive business processes, with a focus on areas such as DMS and integration workflows. Identify opportunities for process improvement and optimisation. Integration Analysis Analyse and document system integration requirements and dependencies between Dealerweb Showroom and other platforms, ensuring seamless data flow and system performance. Work with the engineering teams to understand and decipher the technical aspects of the system to be considered when specifying the requirementsStakeholder EngagementAct as a bridge between business and technical teams, facilitating communication and ensuring clarity in objectives and outcomes. In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.View our candidate privacy policy here - CitNOW-Group-Candidate-Privacy-Policy.pdf ()